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at Avenu Insights & Analytics
Birmingham, AL

at Avenu Insights & Analytics
Birmingham, AL

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Job Description

Job Summary:

Data Entry, taxpayer call center support through phones, email, and correspondence for our local, sales/use local business license, occupational, lodging and alcohol taxes. Assist with online file and pay for business license and sales and use tax online systems. Follow up on non-compliant tax account.


Duties and Responsibilities:

Heavy in bound and out bound phone calls, provide online support for taxpayers, ability to speak clear and concise, correspondence through email support. Ability to complete tasks by deadline and with little supervision. Additional responsibilities are assigned as deemed necessary on a weekly/daily basis.


Knowledge and Experience:

Minimum 1-2 years in an office environment with heavy inbound/outbound phone experience. Minimum 3 years customer service experience. Proficient in MS Word, Excel, and Outlook. Knowledge of Alabama, California, Louisiana, Georgia, Texas Business Tax requirements helpful. 10,000+ keystrokes.


Skills and Abilities:

Strong interpersonal skills and ability to speak effectively with customers and employees. Ability to proofread correspondence, detect and correct errors, read and interpret city/county tax ordinances. Ability to prepare routine correspondence and replies for signature with minimal guidance. Ability to perform basic math computations using online, desk top calculator, or creating calculations in spreadsheets. Ability to satisfactorily resolve routine situations based on supervisor’s guidance or written or verbal instructions. Bilingual (Spanish) is preferred but not required

Company Description

Avenu provides local governments with ways to achieve more predictable revenue that supports growth, fuels modernization and ensures compliance with mandated but underfunded programs. Avenu’s revenue enhancement and administrative solutions find and recover license, permit and other taxes that cities and counties struggle to collect. The insights and improved fiscal posture enables governments to deliver expected services and sustain a high quality of life for residents.

Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

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