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Travel Agent (leisure)
at Rich Products Corporation
Buffalo, NY

Travel Agent (leisure)
at Rich Products Corporation
Buffalo, NY

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Description

Rich's has been able to pull off something rare in the business world: a culture that successfully blends the latest business practices with family values. That means our associates are able to work for a great company while also benefiting from a work environment that fosters world class professionalism combined with family intimacy. Our benefit offerings are reflective of this unique blend of Life, Work and Family .

PURPOSE STATEMENT

Dynamic individual with a passion for customer service and travel. This is a full-time, hourly position working with high-profile clientele and company executives. Responsibilities include leisure, group and VIP travel reservations. The candidate must possess a minimum of 1 year's use of Sabre reservation system and verifiable work experience in a travel agency environment.

KEY ACCOUNTABILITIES/OUTCOMES
  • Promptly answer calls and emails from clients who are requesting new travel arrangements or changes to existing reservations. Book and issue airline, hotel, car and other tour reservations through the use of Sabre and ClientBase reservation systems, accurately and efficiently.
  • Establish and maintain strong relationships with clients.
  • Research complex travel rules and provide travel expertise and guidelines for each client.
  • Research and promptly handle customer complaints
  • Follow agency booking procedures including the support of preferred suppliers. Attend required training sessions.
  • Attend occasional client/supplier events.
  • Minimum performance standards are considered a condition of employment.

Minimum position performance and incentive goals are based on actual commissions collected.

KNOWLEDGE/SKILLS/EXPERIENCE

Minimum 2 years' recent/active travel experience including domestic and international reservations.

Must possess extensive travel knowledge and first-hand experience.

Sabre experience preferred (1 year+)

Ability to convey exceptional customer service through all distribution channels (oral, written, electronic).

Demonstrate attention to detail. Excellent problem-solving skills, as well as initiative, resourcefulness and creativity.

Ability to manage multiple priorities simultaneously and complete tasks with minimal supervision.

Ability to work independently and in a team with direction from a manager.

Working knowledge of various technology platforms, booking concepts, Microsoft Office tools, email and the like.

Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich's. Please contact Rich's Human Resources department if you need assistance completing this application or to otherwise participate in the application process.

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