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TELEPHONE TRIAGE NURSE
at People Inc.
DEPEW, NY

TELEPHONE TRIAGE NURSE
at People Inc.
DEPEW, NY

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Description

ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

  • Receives incoming calls from contracted clients
  • Assess patient's current health status and recommends appropriate level of care based on clinical judgment, evidenced based guidelines and clinical protocols
  • Develops plan(s) of nursing service appropriate to the patients’ health care needs
  • Demonstrates knowledge of medications.
  • Telephone communication skills with appropriate phone etiquette necessary
  • Must have the ability to make critical independent decisions and prioritize appropriately.
  • Document all calls and actions taken into the patient’s medical record
  • Utilizes technology as appropriate to meet the requirements of the job functions.
  • Communicates to the health care team members the outcome of the assessment/reassessment to ensure appropriate follow up occurs based on the needs of the patient care.
  • Displays an exemplary level of patience, courtesy, and flexibility.
  • Interacts with patients, physicians, and staff in a manner conducive to maintain positive relationships and to meet the goals and objectives of the agency.
  • Adheres to ethical, legal/regulatory and accreditation standards
  • Assumes responsibility for his/her own education, using formal and informal resources that contribute to professional selfgrowth.
  • Consult with administrator for issues or requested services outside scope of practice or requiring assistance in performing
  • Must be detail oriented and able to multitask
  • Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

  • AAS in Nursing, Bachelor’s Degree in Nursing or related fields preferred, not required
  • Unrestricted New York State Licensed RN with a minimum of two years of experience as a clinical hospital nurse in an emergency room, critical care or med/surg, OR a minimum of two years’ experience in RN telephone triage in a primary care setting.
  • Knowledge of OPWDD regulations recommended, not required
  • Current BCLS required
  • Current Infection Control Certificate required
  • Must be proficient in using computer applications and using the internet

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