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Production Assistant - PreFlight (Costa Mesa, CA)
at ARC Document Solutions
Costa Mesa, CA

Production Assistant - PreFlight (Costa Mesa, CA)
at ARC Document Solutions
Costa Mesa, CA

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ARC islooking for a Full-timePrint Production / Preflight Assistant to help us continue to provide the best employment experience for employees; and, continued excellent service for our customers.


The Print Production / Preflight Assistantreceives files from the client to ensure accuracy prior to production. Must be proficient in the Adobe Creative Suite of programs. Exceed client expectations by fostering a “Whatever it Takes” attitude while producing and delivering the highest quality product by performing the following duties:

• Receive and process files sent by the customer.

Ensure that files are properly set up and consistent with what the customer desires.

Prep the file for the printing process

• Process PDF, and graphics files that come in e-mail, delivery, walk in, or other method.

• Ensure required resources are available to complete job (media, fonts, graphics, etc.).

• Respond appropriately to fault, error, and alert messages.

• Evaluate output and adjust to obtain a desired level of image quality.

• Troubleshoot problems that occur during job submission or the printing process.

• Address problematic orders and customer complaints.

• Inspect finished work for sharpness, density of line, position, count and sizes.

• Use diagnostics to troubleshoot and correct image quality artifacts.

• Provide good customer service to maintain current accounts and enhance the company's image.

• Process, comprehend, and follow detailed written and verbal instructions.

• Gather, organize, and wrap completed work for delivery to customer or next department.

• Complete paperwork for the billing process.

• Keep your area stocked with paper and supplies. Notify your supervisor if supplies need to be reordered.

• Report mechanical failure to the Production Manager or Branch Manager.

• Work overtime when necessary. Overtime is a condition of employment..

• Assist customer service by answering phones and taking orders, assisting customers and other duties as needed.

• Conscientious and consistent effort to quickly and accurately complete each task and/or job is the company’s productivity standard.

• Perform any other tasks, duties, or functions directed by the Production or Branch Manager.

Experience and Qualifications:

  • High School or Equivalent
  • 2+ years of experience in color reprographics in a professional environment using graphic applications
  • Adobe Illustrator & Photoshop experience
  • Pre-flight/ Prepress experience
  • Ability to balance multiple priorities in a fast-paced environment and align operations and sales processes to achieve business results
  • Self-motivated with the abilityto work independently, resourcefully with minimal oversight
  • Demonstrated experience in developing strong working relationships withinternal and external customers

NOTE: The shift time is 10:00am to 7:00pm


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