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Operations Coordinator
at MarineMax
Clearwater, FL

Operations Coordinator
at MarineMax
Clearwater, FL

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Description



Operations Coordinator
Team Support-MM

Position Type: Full Time - Permanent

The Operations Coordinator is responsible for assisting the Director of Operations and the Operations team in rolling out new field enhancements, helping to develop SOPs for store and service processes, assisting customers to resolve problems, and assisting in training initiatives. KEY TASKS: * Assist in rolling out new procedures and programs to service, parts and other departments. * Support the Director of Operations and assist with projects. * Work directly with Service and Parts team and assist with projects. * Answer incoming customer support calls and assist in solving customer issues through the local stores. Communicate to Director of Operational Excellence issues that cannot be solved at the store level. * Provide support for training initiatives, including scheduling and supporting any training meetings or webinars. * Assist in the development of various Resource and Training Guides for the company, including helping to accumulate information, write and update, as well as coordinate version control of the documents. * Be a responsive resource for Field Managers to call for assistance. * Assist in the planning, developing and coordinating of Service strategies and plans. * Be proficient with IS programs such as CRM, IDS, Cognos and Microsoft Office * Ability to prepare complex reports, advance Excel skills * Use discretion in decision making on matters of significance pertaining to position. * Other duties as assigned. KEY RESULT AREAS: * Ability to work independently and make sound decisions * Ability to develop, coordinate, and evaluate complex projects and activities * Efficiently respond in a calm and effective manner to a variety of demands and projects. * Demonstrate effective verbal and written communication skills. * Ability to establish and meet deadlines. * Establish and maintain good working relationships with all levels of the organization. * Use office automation tools to prepare a variety of documents, reports and records. PM17 . The Operations Coordinator is responsible for assisting the Director of Operations and the Operations team in rolling out new field enhancements, helping to develop SOPs for store and service processes, assisting customers to resolve problems, and assisting in training initiatives. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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