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Lead Service Technician III
at Vestas Wind Systems
Cheyenne Ridge, CO

Lead Service Technician III
at Vestas Wind Systems
Cheyenne Ridge, CO

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Description

The Lead Technician position is a critical member and regarded as an "advanced-level" team member on the technician team providing technical direction/oversight and mentorship to lower level technicians. They are recognized and respected as either a multi-platform generalist or possess platform technical depth and are able to handle all but the most challenging technical issues and customer inquiries independently with appropriate account team coordination/communications. You will interface with multiple stakeholders that include the customer, other wind sites, and technical services in Portland and/or Denmark. You will report to the site manager and help lead a team that consists of another team lead and 23 wind technicians.

Responsibilities

  • Teamwork schedule and utilization (warranty/CIM, contract support, retro-fit, CIP, and T&M staffing plan and support). Technician development
  • Financial "dailies" including: SAP approvals and 100% time reporting; tracking and modeling performance against plans; OT management to guidelines
  • Acts as a safety champion by intervening when unsafe acts are practiced, promoting/demonstrating safe behavior and practices at all times
  • Maintains a presence in the turbine a minimum of 25-50% to act as coach and escalation point
  • Performs quality/performance audits of less experienced staff, processes and environment, identifies gaps, and either takes appropriate action or makes recommendations for areas of improvement
  • Performs advanced level operational wind turbine maintenance and/or installation tasks as discovered or as assigned. This includes proficient operation and use of specialized tools and diagnostic processes (e.g. data logger, Vestas Turbine Monitor, boroscope, thermal imaging). Documents turbine issues as required and enters data in the company system, such as SAP. Interfaces and manipulates turbine control and mechanical systems to safely conduct service and/or installation tasks
  • Effectively gathers information regarding turbine issues and performance, diagnoses, recommends, and implements solutions to complex issues and to optimize production output

Qualifications

  • Three (3) year technical Associates degree or equivalent and five (5) years applicable/transferrable experience and minimum two (2) years leadership experience
  • Ability to maintain an attitude that promotes a positive image to internal and external customers. Maintain a professional attitude even when problems and crisis situations arise
  • Demonstrated advanced use of complex power tools such as hydraulic rams, inductive heaters and diagnostic tools (e.g. advance fluke meter functions, VOB data collection)
  • Able to effectively collaborate with employees at all professional levels, performs as a champion for change management initiatives and ability to respectfully follow supervision
  • Basic computer operation skills, familiarity with internet-based program navigation, and ability to generate and interpret computer data
  • Internal candidates must be certified to Task-Based Certification (TBC) level 300

Competencies

  • Encourages and recognizes others completing safe acts and intervenes when unsafe acts are practiced
  • Effectively contributes to a strong team environment through assisting teammates in accomplishing mutual goals, supporting and promoting team spirit and cooperation
  • Proactively looks for improvement opportunities to job-related processes and procedures and communicates through appropriate channels
  • Strong attention to detail and ability to follow directions with precise execution
  • Good interpersonal and customer relation skills
  • Able to effectively collaborate with employees at all professional levels and ability to respectfully follow supervision

What we offer

As a member of the Vestas team, we offer a competitive salary and one of the most comprehensive benefits plans in the industry. Among the many amenities we offer: healthcare; dental; vision; vacation; tuition assistance; and much more.

It is the policy of Vestas to afford equal employment opportunity without regard to age, race, religion, color, gender, or national origin, and to afford equal opportunity to veterans and individuals with a disability, or any other characteristic protected by federal, state, provincial, or local law. Applicants requiring a reasonable accommodation to the application and/or interview process should notify a representative within the People & Culture department.

Additional Information

This position is located in Burlington / Cheyenne Wells, CO.


About Vestas

Vestas is the energy industry's global partner on sustainable energy solutions. We design, manufacture, install, and service wind turbines across the globe, and with more than 101 GW of wind turbines in 80 countries, we have installed more wind power than anyone else.

Through our industry-leading smart data capabilities and unparalleled more than 86 GW of wind turbines under service, we use data to interpret, forecast, and exploit wind resources and deliver best-in-class wind power solutions.

Together with our customers, Vestas' more than 24,600 employees are bringing the world sustainable energy solutions to power a bright future.

Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills and perspectives, and gives everyone equal access to opportunity


Work Type: fulltime

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