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Dispatcher
at American Medical Response
Worcester, MA

Dispatcher
at American Medical Response
Worcester, MA

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Description

Job Description

Vital EMS

Worcester, MA

Dispatcher

 

Job Title: Dispatcher                                 

FLSA Status: Non-Exempt

 

POSITION SUMMARY:

  • The Dispatcher I or Associate functions primarily as a call-taker telecommunicator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources. 
  • The Dispatcher I will offer pre-arrival instructions as indicated.

Essential Duties and Responsibilities:

  • Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by Vital EMS) as a minimum standard of care.
  • Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
  • Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
  • Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
  • Responsible for generating applicable reports and checking for accuracy.
  • Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
  • Relays instructions from supervisors, messages and emergency information.
  • Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
  • Follows established parameters/formats in receiving requests for     service.
  • Responsible for knowledge and use of equipment, including but   not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.
  • Adhere to all company policies and procedures.
  • Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered.  Report information systems security problems.

Non-Essential Duties and Responsibilities:

  • Perform other duties as assigned. 

Minimum Qualifications:

 

Education/Licensing/Certification:

  • High school diploma or equivalent.

Experience:

  • Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher, 

Knowledge and Skills:

  • Skilled in reading and writing English.
  • Ability to communicate clearly on the radio and telephone.
  • Ability to record, transmit, and report information accurately.
  • Ability to efficiently utilize all equipment assigned to him/her.
  • Ability to manage multiple tasks simultaneously.
  • Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
  • Ability to understand basic computer applications.

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