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Detection & Investigation Staff Manager at PNC in Columbus, OH

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Description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Detection & Investigation Staff Manager within PNC's AML Compliance Operations organization, you will be based in either Pittsburgh, Cleveland, Baltimore, Cincinnati, Columbus or Wilmington.
Job Profile

  • Manages a team of detection/investigative staff. Oversees coordination of the procedures and operations for addressing fraudulent and suspicious bank activity and branch operational deficiencies. Manages and coordinates the day-to-day functions of the staff's procedural and operational risk and fraud/loss processes.
  • Provides education, coaching and consultation for risk, fraud/loss/operational policies, procedures, initiatives and programs for business segments. Directs staff responsible for recognizing risk, fraud/loss and potential operational activities.
  • Implements standards and practices for operational risk controls. Monitors operational processes to ensure adherence to policies and procedures, which is accomplished by research, reviewing reports, site visits and inspections, etc.
  • Coordinates with internal and external stakeholders, such as local, state and federal authorities, agencies and other financial institutions, on matters relating to fraudulent/suspicious activities and operational procedure deficiencies where appropriate.
  • Monitors the implementation of policies and procedures to improve operational functions and prevent fraudulent activities and to recover any incurred loss.

Core Competencies

Manages Risk - Working Experience

  • Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework.

Customer Focus - Extensive Experience

  • Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions.

Job Specific Competencies

Anti-money Laundering/Sanctions Policies and Procedures - Extensive Experience

  • Knowledge of and ability to prevent or report money laundering and Sanctions-related activities in banking and financial services industry.

Business Process Improvement - Extensive Experience

  • Knowledge of and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities.

Standard Operating Procedures - Subject Matter Expertise

  • Knowledge of and ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency.

Internal Resource Coordination - Extensive Experience

  • Knowledge of the techniques, tools and applications associated with coordination of internal resources; ability to synchronize and integrate activities, responsibilities, and command and control structures to ensure that internal resources are used most efficiently in pursuit of business objectives.

Regulatory Environment - Financial Services - Extensive Experience

  • Knowledge of and ability to help an organization adapt to applicable federal, state, local, and company-specific regulations, policies, and guidelines affecting business practices.

Fraud Detection and Prevention - Extensive Experience

  • Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing and preventing fraudulent situations.

Operational Risk - Extensive Experience

  • Knowledge of policies and processes for operational risk management; ability to use tools, data, and best practices to identify, assess, and manage operational risk exposures.

Required Education and Experience

Roles at this level typically require a university / college degree, with 3+ years of industry-relevant experience. An operations or production environment position typically requires 2 years of previous managerial experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
EEO Statement
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law
VEVRAA Federal Contractor
We Request Priority Protected Veteran and Disabled Referrals for all of our locations

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