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Data Center Technical Writer (Operations, Construction Policy & Procedural Content)
at CBRE
Fayetteville, NC

Data Center Technical Writer (Operations, Construction Policy & Procedural Content)
at CBRE
Fayetteville, NC

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Description

JOB SUMMARY

CBRE is seeking  full-time, permanent, mid-level Technical Writers with experience relating to operational procedures, best practices, building operations, construction, and  on-site safety.  These Technical Writers provide services for a prestigious technology client (hereinafter known as "Client") at several Client-approved locations; including but not limited to: 

  • Sunnyvale, CA

  • Atlanta /  Lithia Springs, GA

  • Omaha, NE / Council Bluffs, IA

  • Clarksville, Tennessee

  • Moncks Corner, SC

  • Other locations as determined by the Client. 

The Technical Writing requirement may vary according to Client-determined assignments, but most content relates to any of the following:  design specifications, construction practices, construction & operational safety, operational best practices, and the "overall operations" of the Client's data centers.  

This is a position within a team dedicated to very technical training and documentation who also likes to work very collaboratively with multiple stakeholders. Ideal candidates must be comfortable communicating regularly via video conference and email as most stakeholders are located remotely. 

The ideal resource has multiple years of technical writing experience within the technology and/or industrial sectors.


Job Duties:

  • Work with internal teams to understand documentation requirements and system operations

  • Analyze and interpret existing information in the form of design documentation, system applications, and client manuals

  • Plan, develop, organize, and write step by step operational procedure documentation

  • Copy edit and quality assurance of operational procedure documentation to ensure writing standards are being used

  • Updating documentation and educational materials based on system changes, comments from subject matter experts, and comments from clients

  • From the procedure documentation, create end-user handbooks/manuals, online help, and e-Learning courses

  • Use data and analytics to understand learner behavior and drive continuous improvement in our learning solutions

  • Facilitating training sessions for end users transitioning to the new software (using an explain-demonstrate-practice methodology)

  • Developing training activities and practice labs for people that you will need to teach the software (this activity sometimes includes mining data that can be used to successfully execute practice exercises in the system)


ESSENTIAL RESPONSIBILITIES 

may include some of the following: 

    • Develops, edits and creates content for the documentation of software applications and hardware environments.

    • Develops, edits, and creates content for designers and engineers

    • Develops, edits, and creates content for construction and operational best practices, including safety and security within the physical data center environment

    • Other tasks may include:

      • Utilizes templates for standardizing system documentation. Creates photographs, drawings, sketches, diagrams and charts to illustrate material.

      • Conducts research and interviews technical and business personnel and reads existing journals/documentation/user manuals to become familiar with product technologies and production methods.

      • Validates accuracy of existing documentation.

      • Provides ad-hoc technical assistance to managers and other members of the application development team.

      • Performs other duties as assigned.


SUPERVISORY RESPONSIBILITIES  

No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers. Coordinates and assigns tasks to co-workers within a work unit and/or project.


QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and EXPERIENCE 


Bachelor's degree (BA/BS) in a related field of work with a minimum of 2 years experience writing software documentation or technical product manuals or equivalent combination of education and experience.

3-5 years of technical writing and e-learning experience preferred.  


Basic Required Qualifications include: 

  • The ability to think critically and work through issues

  • Results driven (sometimes overtime is needed to meet deadlines)

  • Strong written and oral communication skills (English language)

  • Comfortable presenting in front of groups of people

  • Strong organization and prioritization skills

  • This is an always changing environment. To be successful in this position, you must deal with change and ambiguity well.

  • You must be able to travel 10% of the time whenever and wherever required.

  • There's a lot to learn so understanding how you learn best and being able to maximize your learning efficiency is key.


CERTIFICATES and/or LICENSES  

None


COMMUNICATION SKILLS  

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.


FINANCIAL KNOWLEDGE  

Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.


REASONING ABILITY  

Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.


OTHER SKILLS and ABILITIES  

Advanced skills in Microsoft Office, including Visio. Thorough understanding of D&T architecture, concepts from both an infrastructure and development standpoint.


SCOPE OF RESPONSIBILITY  

Decisions made with thorough knowledge of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.


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