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Customer Service Representative
at PRO Connections
Lakewood, OH

Customer Service Representative
at PRO Connections
Lakewood, OH

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Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.


  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services


  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Pro Connections seeking new motivated people to join our growing team! We recently just expanded to a new office in Beachwood and have open positions to fill at our Lakewood office. We are currently looking to hire someone who can add to our culture! All positions are FULL TIME and FIRST Shift. Expansion and growth opportunities within management are also available

Company Description

Our award-winning training is the perfect opportunity for creative individuals to progress into branch management. As a Director, our people are equipped with direct decision-making ability and the opportunity to utilize their creative talent!

PRO Connections is a privately-owned direct marketing firm in Cleveland, Ohio with an expanding client portfolio. Currently, we represent one of the fastest-growing enterprises in the communications and entertainment industries.

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