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Customer Service Representative
at Addison Group
Woodridge, IL

Customer Service Representative
at Addison Group
Woodridge, IL

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Description

Job Description

Job Code: #421725
Title: Customer Service Representative
Job Type: Contract
Job Location: Woodridge IL

Job Description:

IND 001-002

#zr5

Customer Service Representative $16.00/HR

Are you looking for an opportunity with a great company? One that offers excellent training and great professional work experience.

If so, please apply to be considered for this excellent opportunity!

Location: Woodridge, IL

Compensation: $16.00 Hour 

Hours vary and must be available to work 1-2 weekend days a month!

Job Responsibilities:

  • Provides information about products, services, account information, and order-status, takes orders, addresses questions or concerns, and maintains customer profiles
  • Resolves service or billing issues by exchanging merchandise, refunding payment and adjusting bills accordingly
  • Makes a record of all customer interactions and transactions by recording details of inquiries as well as the action taken to resolve the matter
  • Contacts customers in response to inquiries or to notify them of claim investigation results and any order adjustments and performs address verification (AVS) as warranted
  • Refers unresolved customer issues to designated departments for further investigation
  • Confirms that appropriate changes were made to resolve customer concern

Job Requirements:

  • 2+ years of previous customer service experience or administrative experience or retail past
  • Strong MS Office skills
  • Strong communication skills, both verbal and written
  • Desire to work with an excellent team in a fast-paced environment
  • Bilingual skills a plus

Why choose Addison Administrative & HR?

  • Pay: We negotiate high salaries using US Bureau of Labor Statistics
  • Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
  • Permanent Employment: Many of Addison’s Administrative job openings lead to potential permanent employment
  • Connections: You connect directly with hiring managers from renowned organizations
  • Options: You are presented multiple employment options near your home
  • Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation  

Company Description

The Addison Group is a leading staffing firm based in Chicago, IL that specializes in connecting opportunities and candidates in Administration & HR, Engineering, Finance & Accounting, Financial Services, Healthcare, and Information Technology. Founded in 1999, Addison Group has now established a coast to coast presence, with 22 offices nationwide: Austin, Boston, Charlotte, Chicago (HQ), Cupertino, Dallas, Denver, Houston, Minneapolis, Nashville, New York, Oklahoma City, Philadelphia, Phoenix, Reston, Rockville, San Antonio, San Francisco, Schaumburg, Seattle, Tulsa, and Washington, DC.

Named a “Top 50” Fastest Growing Company, Addison Group continues to achieve success and growth while fostering a competitive yet team-oriented environment. Addison Group is an Inavero’s Best of Staffing winner for the past six years. Addison Group is focused on organic growth—each year we promote people from within to open new branches and lines of business. Addison Group is a team-oriented work environment with a work hard/play hard atmosphere—Addison has been recognized by many publications as one of the top best places to work for the past five years. Visit our website to learn more: addisongroup.com

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