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Customer Service Representative
at AAA East Central
Wexford, PA

Customer Service Representative
at AAA East Central
Wexford, PA

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Description

Job Description

We currently have a full-time (37.5 hrs/wk) opportunity at the Wexford branch office for an individual who understands the meaning of Providing Legendary Customer Service and is committed to creating Members for Life!

The Wexford office is open Monday-Friday, 9am-7pm and Saturdays, 9am-3pm. The ideal candidate will be available to work any hours the office is open. The hourly pay rate is $12.43-$13.00, based on prior related work experience, plus opportunities to earn more through incentives. This position is an excellent stepping-stone opportunity for someone interested in a long-term career.

Responsibilities:

  • Greet members and determine the nature of their individual needs and provide legendary service
  • Provide DMV license, registration and notary services
  • Receive incentives for sales-related activities (membership enrollment and automatic renewals, AAA credit card, referrals, and AAA Travel Money cards)
  • Provides amusement park tickets as well as travel-related merchandise
  • Assist travelers by preparing TripTik travel routes, marked local maps, tour books and other travel-related materials
  • Make hotel and car rental reservations for members
  • Issue passport photos
  • Accept payments for the various products, provide accurate change and receipts, and balance cash drawer

Qualifications:

  • 2-3 years of customer service experience
  • Excellent interpersonal communication skills
  • Exceptional accuracy and strong attention to detail
  • Strong PC/Windows and Internet skills and familiarity with common office equipment
  • Familiarity with U.S. geography, good sense of direction and ability to read road maps
  • Must be able to obtain and maintain a valid notary license
  • Previous money handling/cashiering experience with ability to make correct change
  • Minimum H.S. diploma or GED
  • Ability to successfully complete a criminal background check and drug screen

We offer full-time employees an outstanding benefits package including medical, dental, vision and life insurance, disability coverage, 401(k) plan with employer match, free AAA plus membership, paid time off (vacation, sick, personal, holiday) and more!

AAA is an Equal Opportunity Employer

AAA East Central is a 2019 Greater Pittsburgh Area Top Workplace

Company Description

For over a century, AAA has remained focused on providing valuable products and legendary service to our members, and we are excited to talk with people who are interested in being part of our tradition of service. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service. The strength of AAA is built on our commitment to exceeding our members’ expectations and earning their trust for over 100 years.

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