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Contact Center Agent
at Kitchen Magic
Nazareth, PA

Contact Center Agent
at Kitchen Magic
Nazareth, PA

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Nazareth, Pennsylvania, United States - Contact Center

WHO ARE WE?

As the #1 Kitchen Remodeling Company Nationwide and the largest in the Northeast, Kitchen Magic is committed to our close-knit culture of employees. That's because we have been a family-owned and operated company since our start in 1979, and know that if our employees are happy, our customers will be happy too. We're not just tooting our own horns. We have received The Morning Call: Lehigh Valley's Top Workplaces award for the past 6 years in a row!

ARE YOU GNOME MATERIAL?

Gnomes are not just our company mascot; they represent the core of who we areartisansmasters of our craft in every aspect of what we do. Kitchen Magic is a company that embraces creativity, thrives on new ideas and is always looking to push the limits of what can be achieved in our industry. We challenge ourselves every day, and together, we embrace change and challenges. And we still have fun along the wayboth during work and after!

We've Got little, but BIG Shoes to Fill.

We're looking for a creative, team-oriented, and passionate individual to join our growing Contact Center team. As a Contact Center Agent, you will help grow and maintain Kitchen Magic's appointment setting goalsincluding but not limited to setting and confirming appointments while exhibiting a high level of customer service.

ARE YOU UP FOR THE CHALLENGE? If so, here's what you need to have for the job:
  • Provide a high level of customer service by representing the company in a professional manner at all times.
  • Follow up with potential customers who have shown an interest in kitchen remodeling to arrange for a free in-home design consultation.
  • Scheduling customer appointments.
  • Understand and support company best practices and procedures to provide proper and effective service to all customers.
  • Provide a high level of detail in customer follow up and paperwork.
  • Excellent customer service skills.
  • Excellent verbal communication skills.
  • High sense of urgency and self-motivation a must.
  • Ability to follow and stick to a pre-determined script.
  • Have a strong desire to succeed.
  • Available 5pm-8pm
  • Must be 18 years of age

YOUR CREDENTIALS:

Who You Are
  • You're a positive team-player. You are solution-oriented and understand that excellent communication and collaboration across all areas of the company is required to be successful.
  • You don't fear change. You eat it for breakfast, dailywith a few cups of coffee.
  • You're a time management master. You can organize and manage priorities in a fast-paced, yet collaborative environment.
  • You can be detail-oriented, without losing the bigger picture.
  • You're an excellent analytical and critical thinker, but aren't afraid to ask questions.
  • You believe in the power of fearless feedback. You welcome and can receive constructive criticism with humility, as well as have the courage to respectfully offer the same in return. You take ownership and learn from your mistakes.
  • You aren't intimidated to learn on your own. In fact, you crave learning! We're all about learning new methods of communicating our brand and products.

Kitchen Magic provides a competitive salary, benefits and 401k.

Kitchen Magic is an equal opportunity employer. PM17

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