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Collections & Loss Mitigation Manager
at Sunpower
Austin, TX

Collections & Loss Mitigation Manager
at Sunpower
Austin, TX

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Do you want to change the world? We do, too.
The energy market is roughly $4 trillion globally, and solar penetration is less than 1%.  But just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to completely change the way energy is produced, distributed and consumed on a global scale, and we’re looking for talented, committed people to help us drive our growth and achieve our goals.
SunPower is a global solar energy solutions company with a rich heritage of pioneering the best energy technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency and guaranteed performance, and our company is unmatched in terms of global reach and scale. Through design, manufacturing, installation and ongoing maintenance and monitoring, SunPower provides its proprietary, world-record efficient solar technology to residential, commercial and utility customers worldwide.
SunPower is changing the way our world is powered every day with a brilliant, passionate and driven team of more than 7,000 in North America, Europe, Africa, Asia and Australia. In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower.
We believe that our employees create our brand – with each project, each communication, each task completed and each interaction. Experience is critical to SunPower in regards to not only our customers but also our employees and dealer partners. As such, we strive to hire candidates that are service focused. The experience we would expect the ideal person to deliver is:


SunPower is seeking for Collection Manager who will be responsible for minimizing financial losses, increase cash collection and reduction in cash collection cycle time. We are looking to bring on dedicated, results-driven individuals who can balance assertiveness and empathy while negotiating.  This position will manage Consumer Collection, Loss Mitigation, and Legal Oversight and would be process owner for these functions and will not have people reporting to them.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned):

  • Design, develop, and deploy effective and efficient collection strategies, processes and workflows. Work with the Compliance Department, to ensure that credit and collection policies, procedures, practices, and documentation meet federal and state regulations
  • Authorize legal proceedings. Review legal documents for accuracy and completeness such as default notices, surrender notices, bankruptcy procedures, or foreclosure notices
  • Facilitate communication and meetings related to customer complaints concerning billing or service rendered
  • Set and manage delinquency, roll rates and collection efforts to achieve desired results
  • Handles escalated communication when necessary in a professional manner
  • Make business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures
  • Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, supportiveness, and working effectively together to enable each employee and the department to succeed
  • Approve Refund Requests and Payment Plans as outlined in the Approval Matrix
  • Collaborate with other departments to define/enhance processes impacting Customer interactions
  • Engage with the legal team to manage loss mitigation and legal action




Minimum requirements:

  • Finance and Accounting knowledge. 
  • 5-7 years of Consumer Collections experience
  • Excellent oral and written communications skills
  • Working knowledge of US state and federal collection laws

Other Pertinent Information:

  • Effective time management with the ability to prioritize and organize the daily workloads
  • Demonstrated ability to be self-motivated and perform job tasks independently in an unstructured environment with limited direction
  • Excellent interpersonal skills and ability to work independently as well as be a part of a team
  • Ability to handle multiple tasks under a tight deadline
  • Ability to work in a fast-paced and dynamic environment
  • Ability to handle multiple tasks while maintaining strong attention to detail
  • Good understanding of FDCPA, FCRA, TCPA, UDAAP, GLBA

Equal Employment Opportunity
The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

EOE Minorities/Females/Protected Veterans/Disabled

SunPower Supports EEO

Accommodation for Applicants to SunPower Corporation
SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: jobs@sunpower.com. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.



Availability of Affirmative Action Plan for Review


SunPower is a federal government contractor. As a part of the Company’s obligations under law, it

must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated

Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime

Or Campaign Badge Veterans and for Women and Minorities as specified by law.


Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants

and employees, consistent with applicable law, which will be made available during office hours by

contacting the EEO Officer.

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