Full Job Description
Position Responsibilities:
- Create, monitor, and adjust team schedules to meet business needs, ensuring appropriate coverage throughout the day
- Assist in the development and execution of operational strategies, reports, and technology that align with overall business objectives
- Assist in budgeting and tracking of operational expenses, cost to serve, & cost per interaction
- Generate and review daily/weekly/monthly performance KPI and report to respective stakeholders
- Conduct data analysis to identify trends, inefficiencies, and opportunities for operational enhancement, & present insights and recommendations based on findings
- Generate and report forecasting using our suites and tools, & support ad hoc forecasting/reports requested by leadership
- Other duties as assigned
Required Education and Experience:
- Bachelor’s Degree and 3 plus years of related experience or High School Diploma/General Education Diploma and 6 plus years of specific experience
Job Information
Job Category:
Other
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