Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from one of our Capital One hubs in Charlotte or Richmond, VA.
Capital One Shared Services Operations is looking for candidates to support the growing trade finance quality assurance team. The team validates a select group of trade clients transacting with international and domestic parties. Considering the regulatory, AML, financial and operational risk associated with trade transactions, candidates must evidence the highest levels of ownership, attention to detail, critical thinking and risk management. The primary function of the TFQA team is to minimize the risk to the bank and the customer while ensuring that Trade Finance QA is audit ready.
Trade Finance Services is a key unit within the Treasury Management and Trade Finance organization which sits under Commercial Lending Operations. Trade Finance supports enterprise-wide clients for several Trade Finance products including Commercial (trade) and Standby Letters of Credit and Documentary Collections.
The ability to learn quickly and to adapt to change are critical skills to the role. Applicants will possess exceptional communication skills. Additionally, they should demonstrate an ability to clearly convey intricate concepts and issues in a concise way, as well as work collaboratively among stakeholders to help facilitate ongoing change management.
Responsibilities
Working autonomously to review transactions such as letters of credit for OFAC completion, AML due diligence, KYC data, credit approval, etc. processed by the Trade Finance team
Working with excel, google suite, macros and SQL's
Generating and reviewing reports from GTSnet for incomplete/inaccurate information
Expectation to present data trends to Trade Finance team as well as Audit and control testing groups
Ensuring issues discovered during reviews are remediated within appropriate timeframe and escalating where necessary
Identifying issue trends and creating analysis reporting
Keeping management informed of metrics and issues through email communications, etc.
Work from Home Technology Requirements:
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that is not supplied via cellular data or hotspot
A private network that is password protected where you have ownership or line of sight to every device on the network
Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Work from Home Living Requirements:
Candidates must live within approximately 50 miles of one of the hub locations based in 28203 or 23238 and be comfortable coming in person whenever required with no less than 24 hours notice.
Basic Qualifications:
High School Diploma, GED, or equivalent certification
At least 1 year of experience in banking or financial services
At least 1 year of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)
Preferred Qualifications:
Bachelor's degree or military experience
2+ years of Commercial Loan Closing or Servicing experience
2+ years of experience with a Trade Finance System
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
#CommOps
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Charlotte, NC: $64,700 - $73,900 for Ops AssociateCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).