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Full Job Description
Location: Chandler, AZ
Position: Level 1 Support
Duration: 12-18 months
Job Description:
Required Skills
-
Requires 1-3 years of experience
- Excellent Client Care / Customer Service skills.
- Work well as a team and build relationships to the global partners.
- Excellent organizational skills, with the ability to prioritize workload.
- Ability to multitask and maintain focus on all areas of responsibility concurrently.
- Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
- Able to work in a fast-paced environment.
- Technology Call Center and or Customer Service experience.
- Ability to utilize multiple resources to determine causes and resolutions of problems and incidents.
- Hardware Support - Windows 10/11,
- Software - MS Office suite, Office 365, SharePoint, Skype
- Network - Citrix, VPN, Cisco AnyConnect
- ITSM Remedy (not essential)
Job Information
Job Category:
Other
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