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Full Job Description
Day to Day Responsibilities:
- Provide technical support for applications, proprietary systems, and hardware/software issues via phone and chat.
- Troubleshoot Windows 10/11, Office suite, Office 365, SharePoint, Skype, Citrix, VPN, Cisco AnyConnect.
- Handle multiple live chats simultaneously and ensure timely resolution or escalate to 2nd line teams.
- Log and document tickets clearly in ITSM Remedy for seamless issue tracking.
- Meet or exceed performance targets for response time, resolution, and customer satisfaction.
- Collaborate with regional and global teams to ensure smooth IT operations.
- 1-3 years of experience in IT support or customer service.
- Strong troubleshooting skills for Windows OS, MS Office, Office 365, VPN, Citrix, and networking issues.
- Ability to manage multiple tasks and prioritize workload efficiently.
- Excellent communication and client service skills.
- Experience with ITSM Remedy (preferred but not essential).
- Ability to work in a fast-paced 24x7 environment.
PayRate Range: $19/HR- $21/HR
Job Information
Job Category:
Other
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