Tech Support Specialist

CAROUSEL_PARAGRAPH

• United States
• Surgical Care Affiliates
• Technology
• Regular
• Full-time
• 1
• USD $19.47/Hr.
• USD $26.00/Hr.
• 39218

Job Description

At SCA Health, we believe health care is about people - the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization.

As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.

What sets SCA Health apart isn't just what we do, it's how we do it. Each decision we make is rooted in seven core values:

• Clinical quality
• Integrity
• Service excellence
• Teamwork
• Accountability
• Continuous improvement
• Inclusion

Our values aren't empty words - they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you'll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.

At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Click here to learn more about our benefits.

Your ideas should inspire change. If you join our team, they will.

The System Support Specialist is responsible for delivering technical support of systems and applications used by SCA Teammates. This position will work as part of a team by providing guidance to teammates and assisting in an efficient, professional manner.

Troubleshoot hardware and software problems, assists teammates with desktop applications and provide basic computer skill training.

• First point of contact to support desktop systems and applications for the Executive Office
• Deliver outstanding service to both internal and remote teammates, identify and correct or advise on client computer systems.
• Manage support requests via helpdesk software, and prioritize issues arising from phone calls, emails and teammate requests and provide afterhours technical support as needed.
• Evaluate technologies to meet business objectives and align with compliance guidelines.
• Ability to troubleshoot hardware and software issues. Including Windows and Mac environments as well as setup and configuration of logical devices.
• Assist with configuration and support of mobile devices including IOS and Android.

• Associate's degree preferred or related experience and/or training
• 2+ years of experience in a helpdesk environment, with support of Windows and Mac Operating Systems.

• Excellent oral and written communication skills required with the demonstrated ability to express oneself clearly and concisely.

• Ability to work in a team environment and with individuals at various levels within the organization with minimal supervision. Communicate effectively with internal and external teams to resolve software and hardware with the appropriate level of escalation.
• Expert knowledge of Windows 7/8/10 and Mac OS X with the ability to install, integrate and support these operating systems.
• Proficient in Internet related applications such as Office 365, Anti-virus and Web Browsers.
• Highly motivated, energetic individual with strong ethics and commitment to quality who must be organized, detail oriented and a self-starter who is able to effectively begin and complete projects.
• Configuration, installation of various network devices such as scanner, fax, printers and wireless devices.
• Good knowledge of IP addressing and TCP/IP networking.

PI4014a6de6469-29448-37069001