Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Systems Services and Support Analyst to work in Fidelity's Enterprise Infrastructure business unit in Merrimack, NH.
We are looking for a highly motivated individual to join our Production Services / SRE Team supporting the Fidelity Asset Management Fixed Income division. You will provide level 2 application and batch support in a fast paced, high-energy, and collaborative work environment. This is a unique opportunity to work on a wide variety of technologies in a core Fidelity business. This position involves exposure to the core Fidelity financial business applications.
The Purpose of Your Role
The position requires a deep understanding of application and infrastructure support and familiarity with supporting cloud computing environments. You must be a self-starter who is passionate about the technology you are supporting and eager to enhance its reliability through developing platform improvements. You should enjoy working on a mix of old and new technologies in a team environment, where your success depends heavily on the performance of your team and organization. You should have an appetite and appreciation for new technologies and their innovative influence.
The Team
As a member of the Site Reliability Engineering & Production Services team, you will work with other technology professionals to support Asset Management Technology solutions for the Fixed Income Portfolio Management, Research, Trading, and Investment Operations functions. Asset Management Technology is an integral partner of Asset Management and is responsible for delivering innovative, scalable, industry-leading investment tools that enable the business to achieve competitive advantage globally.
Members of the Production Services & SRE team regularly work to:
- Assess the business impact of incidents via customer interaction
- Troubleshooting and analysis of batch and application issues
- Resolution of incidents through application tools and databases
- Coordinate the migration of fixes with development teams into Production
- Provide On-Call support Week and Weekends
The Expertise You Have
- Bachelor's degree or higher in a technology related field (e.g. Engineering, Computer Science, etc.) or equivalent required, Master's degree a plus
- 10+ years of hands-on experience deploying and/or supporting highly distributed multi-tiered systems at scale
- 4 + years of experience in Cloud support (AWS) and migration skills; Experience with building and operating highly resilient platforms in AWS cloud environments
- Hands-on experience with container orchestration, preferably with Kubernetes
- Experience operating and implementing distributed & highly concurrent service-based
- Ability to automate with various scripting languages (Python, Shell scripting, etc.)
- Experience managing systems using infrastructure as code tools (IAM, ARM, Terraform, Chef)
- Solid understanding of Cloud Computing and DevOps concepts including CI/CD pipelines
- Experienced in Instrumentation with systems skills on building and operating, monitoring, logging, alerting services of distributed systems at scale
- Demonstrated ability to apply modern monitoring tools (DataDog, Prometheus, Splunk)
- Extensive experience with Oracle and PL/SQL
- Analyze code (PL/SQL, Perl, Shell script) to troubleshoot and propose long term solutions. Expertise in writing PL/SQL code, Stored Procedures, Functions, Triggers etc.
- Demonstrate strong analytical and problem-solving skills while working with the team in daily operations including resolution of data quality issues, analysis of system functionality, responding to system alerts, business queries and report requests.
- Provide prompt support for Trading, Portfolio Management and Research applications.
- Proven technical background with high degree of comfort with Linux, database systems, networking concepts, and ITSM-based best practices.
- Experience with batch scheduling software, Autosys a plus
- Review platforms used by the client and suggest improvements in automation, continuous integration/continuous deployment (CI/CD) practices, security, and platform services
The Skills You Bring
- Your real passion for technology and solving problems in a fast-paced and dynamic environment
- Your ability to lead and provide mentorship to other team members
- You have good interpersonal skills and the ability to communicate effectively in both written and verbal form
- You learn quickly, have an analytical mindset, and enjoy finding ways to continuously improve
- Your previous experience in financial services
The Value You Deliver
- Supporting a portfolio of critical applications running in a complex globally distributed environment
- Driving incident, problem, and change management processes
- Coordinating the planning and successful execution of special events and projects
- Participating in an on-call rotation with other members of the team to provide exceptional support to our customers
- Assisting with the successful rollout of new products by coordinating the activities required for launch and ongoing support
- Advocating for production stability and supportability by working directly with development teams to find opportunities for improvements
Dynamic Working
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.
Company Overview
Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com.
We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.
Information about Fidelity Investments
At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.
Fidelity Investments and Fidelity TalentSource are equal opportunity employers.
