Job Summary:
Under direct supervision coordinates and schedules medical appointments and surgical procedures for physicians, surgeons and health care providers. Will promote a professional atmosphere, project a positive attitude, maintain confidentiality, and show initiative and responsibility in performance of duties.

Essential Responsibilities:

Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.

Representative Tasks:

Schedules referred member for surgeries and procedures to be performed by coordinating patients, facilities, pertinent departments and physicians/health care providers. Coordinates with physicians/health care providers and office personnel the scheduling of surgical assistants and surgical proctors as needed.

Maintains a constant working knowledge of databases and computer systems as utilized in the department.

Establishes and maintains courteous, cooperative relations when interfacing with other personnel, Health Plan members and the public.

Accurately completes forms and documents. Follows established guidelines for appropriate documentation and reporting.

Coordinates the referral process for specialty departments through collecting information and tracking referrals, appointments and outcomes.

Assist in resolution of issues as related to appointments and outcomes.

Assist with clerical duties and data collection as directed.

Principle Job Duties and Skills:

Schedules new referrals for the specialty departments.

Schedules surgeries performed by the specialty providers by coordinating patient, facility and physician.

Coordinates with outside providers and office personnel the scheduling of assistants and proctors if needed for surgery.

Schedules pre op and post op appointment and informs patient.

Reschedules surgeries with physician, patient, assisting physician and facility when needed.

Notifies patient by telephone or mail of available appointment times and/or appointment changes due to cancellations or revision of physician time.

Completes surgery scheduling forms for the appropriate outside facilities and completes referral forms for the Quality Resource Management Department for every surgery scheduled.

Types a daily list of surgeries scheduled and forwards to the Quality Resource Management Department.

Maintains a constant working knowledge of the automated appointment system (OPAS). Establish and maintain courteous, cooperative relations when interacting with personnel, Health Plan Members and the public.

Assume other activities and responsibilities from time to time as directed.

Basic Qualifications:

Experience

Minimum one (1) year of recent experience in medical office setting.

Previous recent experience with computer systems.

Typing 30 wpm. Typing test must be current within one (1) year. Please contact Human Resources for testing.

Education

High School Graduate or equivalent.

License, Certification, Registration

Preferred Qualifications:

Medical terminology preferred.

Referral/scheduling experience preferred.