Description
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Summary: The Supply Chain Service Center Representative acts as a liaison to Supply Chain customers, ensuring an accurate and efficient supply chain experience for all UNC Health Supply Chain customers. This role focuses on enhancing UNC Health Supply Chain efficiencies by collaborating with customers across various departments to resolve issues, deliver enhancements, increase supply chain accuracy and efficiency, and provide ongoing support while maintaining proper finance and supply chain policies and procedures. The ideal candidate should possess strong communication and customer service skills, broad supply chain knowledge, and demonstrated proficiency in navigating multiple technology interfaces and software.
Responsibilities:
• Responds to customer inquiries promptly and projects a positive and professional image at all times.
• Assists customers in a friendly, courteous, and knowledgeable manner.
• Builds trust and solid working relationships with customers and key business partners.
• Reviews customer queries, researches issues to determine root cause(s), tracks issues to resolution using current department processes, and follows up with the customer on the resolution.
• Navigates, coordinates, edits, and manages multiple technology software and interfaces to monitor supply chain services, processes, and efficiencies.
• Extracts data from multiple systems and develops information analysis.
• Trains and enables teammates on various features, supply chain processes, software, and navigations across the technology used in Supply Chain.
• Demonstrates cross-functional understanding between supply chain, finance, and ISD standards and practices to meet the needs of clinical, finance, and supply chain customers.
• May be called upon to substitute into positions on short-term assignments (buyer, invoice resolution, contract management, data management) as needed.
• Researches and advises on existing and upcoming technology software capabilities.
• Supports Supply Chain enhancements through requirements gathering, documentation, and communication.
• Provides recommendations and proposes technical/non-technical solutions aligned with Supply Chain requirements, strategy, mission, and goals.
• Proactively seeks opportunities to provide valuable insight and identify continuous improvement possibilities.
• Creates and maintains files in systems and files paper/electronic documents as needed.
• Works with vendors in error resolution and mitigation across purchase orders (PO), shipping, product failures, and product returns.
Other Information
Other information:
Education Requirements:
● High School diploma or GED
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● If HSD, five (5) years of Customer Service experience in a Supply Chain environment.
● If Associate’s Degree or equivalent from a two-year college/technical school – three (3) years of Customer Service experience in a Supply Chain environment.
● If Bachelor’s Degree – one (1) year of Customer Service experience in a Supply Chain environment.
Knowledge/Skills/and Abilities Requirements:
● • Excellent verbal and written communication and organizational skills.
• Ability to maintain a high level of accuracy.
• Excellent interpersonal skills.
• Good problem-solving and decision-making skills.
• Ability to work independently and as a team.
• Ability to work cross-functionally.
• Working knowledge of technology software such as Infor (or other Order Management Software), Warehouse Management Systems, Microsoft Office Suite, ServiceNow (or other workflow ticketing systems), and Strata (or other budgeting software).
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Distribution and Logistics
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $20.53 - $29.23 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Hybrid
Work Schedule: Day Job
Location of Job: US:NC:Durham
Exempt From Overtime: Exempt: No
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.