OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual's global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company's solution at www.onesourcevirtual.com.
Summary
The Sr. Director, Payroll Operations is responsible for overseeing the management of customer teams responsible for the delivery of payroll, tax, and garnishment services for multiple companies in an outsourcing environment. The Sr. Director, Payroll Operations reports to the Vice President of Payroll Services and is a key part of the overall payroll/tax/garnishment outsourcing operations group.
Responsibilities
- Establishes and oversees payroll operations, processes, and procedures. Designs short-term and long-term strategies to achieve continuous improvement and efficiencies in payroll processing and delivery operations. Keeps stakeholders informed about the status of payroll laws and regulations and develops implementation plans for required changes to operations.
- Identify and analyze business needs and requirements.
- Create and document processes and procedures relating to daily, quarterly, and annual payroll processing and garnishment processing.
- Manage the timely handling and resolution of customer issues, including handling customer escalations.
- Perform and document Root Cause Analysis and implement remedial procedures to close gaps identified.
- Manage the timely handling and resolution of payroll, garnishment, and tax issues on behalf of customers.
- Work consistently to deliver excellent customer service related to the entire payroll, garnishment, and tax processes.
- Manage HR and Performance Appraisals for employees, including employee 1:1 training, goal setting, and professional development plans.
- Ensure delivery of high-quality services and products to clients
- Manage audit tasks and controls required for the annual review period.
Competencies
- Creates team identity and fosters team spirit.
- Develops team members through their chosen career path.
- Excellent customer service skills
- Effectively leads multiple projects or initiatives.
- Strong analytical and research skills
- Knowledge of Federal, State, and Local tax rules and requirements
- Flexible in a changing environment
Requirements
- 8+ years' experience of payroll operations in a multi-company, multi-state organization in an outsourcing environment.
- 3+ years managing payroll operations, preferably in an outsourcing environment.
- Related experience using ACH Credit, ACH Debit, and check methods for payments and collections of payroll payments and garnishments.
- Must be organized, detail-oriented, and have strong written and verbal communication skills.
- Previous experience working with ERP HR/Payroll systems.
- Strong passion for customer service
Preferred
- Bachelor's degree in Business, Accounting, Finance, or MIS preferred.
- Certified Payroll Professional (CPP) preferred.
#LI-REMOTE
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.
