What We Provide

Revvity provides our customers with critical knowledge, disruptive chemistries, expertise and innovative detection, imaging, software, and services solutions so that they can make better decisions for better outcomes. At Revvity, we make a difference everyday - helping scientists, clinicians and governments detect earlier and more accurately to improve the health and safety of people and the environment. Our solutions range from enabling the discovery of more effective diagnostics and therapies, to making sure that the food we eat, the water we drink, and our environment are safe from contaminants.

The Sr. Customer Application Scientist is responsible for support and training of Diagnostics products in a manner that meets or exceeds customer satisfaction and quality expectations. The Application Support will train and support customers and staff on the full end-to-end customer solutions including both instrumentation and reagents. The successful candidate will provide technical feedback to product development, be responsible for training customers, be able to troubleshoot customer's issues both onsite and remotely, be technical lead and secondary trainer for specified product portfolio. Will expand product knowledge by learning other products within the Reproductive Health (RH) industry.

Responsibilities include (but are not limited to):

• Independently troubleshooting, resolving, and testing technical issues for products assigned by the Team Leader
• Engaging Customer Service to assist with technical reviews of equipment orders.
• Transitioning knowledge to other team members through documentation and communication.
• Understanding and communicating product descriptions and customer specific workflows for products supported to product managements.
• Producing and maintaining customer training material
• Leading in the creation of technical support standards and improvements that increase efficiency and improve support turnaround times and customer satisfaction.
• Engaging in special projects such as optimization and configuration of new instrumentation for individual assays.
• Proactively communicating status of special projects and unresolved issues to the Team Leader
• Partnering with R&D, clinical operations, or support teams with problem solving regarding test validations and verifications of tests
• Training new and current employees in procedures and policies such as SFDC
• Consistently delivering on deadlines, proactively providing status reports, and managing tasks from inception through completion with some supervisory guidance
• Setting up new instrumentation and performing performance qualifications at customer sites
• Training customers for operational use of instrumentation and maintenance
• Providing training on FDA approved assays by utilizing kit inserts and instrumentation associated with assay.
• Supporting at least 2 product lines
• Assisting sales as the product knowledge expert on a specified product line.
• Conducting sales training as appropriate on products and assays.
• 50% Domestic travel required.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.

Basic Qualifications

• Bachelor's degree in Chemistry, Biochemistry, or related scientific discipline or Engineering.
• 5 years' experience in a technical, customer facing role.

OR

• 3 years' experience as Customer Application Support Tech in a Diagnostic company; supporting multiple product lines.

Preferred Qualifications

• Ability to work in a team environment with shared goals and responsibilities.
• Ability to provide clear and structured written documentation.
• Ability to perform moderate and/or highly complex analytical processes without direct supervision.
• Excellent group interaction skills and negotiating skills.
• Demonstrated ability to handle multiple tasks with different priorities.
• Excellent presentation skills in front of internal teams, customers, and large audience (during conferences, webinars, etc.)
• Ability and willingness for domestic travel at least 50% of the time.

The base salary range for this full-time position is$89,000-$115,000. This range reflects the minimum and maximum target for a new hire in this position. The base pay actually offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered.

What do we offer?

We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:

• Medical, Dental, and Vision Insurance Options
• Life and Disability Insurance
• Paid Time-Off
• Parental Benefits
• Compassionate Care Leave
• 401k with Company Match
• Employee Stock Purchase Plan

Learn more about Revvity's benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page.

For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.