Job Title: Retail Manager

Salary: $55,000-$65,000 ---

Position Overview

We are seeking a creative, results-driven, and experienced Retail Manager to lead the operations of our retail location. This role demands a strategic thinker with a passion for delivering exceptional customer experiences and a proven ability to drive store and online performance. The ideal candidate will have a strong background in inventory management, retail online sales, and practical experience using Shopify to support seamless in-store and e-commerce integration.

You'll be responsible for optimizing day-to-day operations, leading a high-performing team, managing inventory flow, and executing sales and marketing strategies to meet business goals. If you thrive in a fast-paced, customer-centric environment and enjoy developing creative strategies, we'd love to hear from you.

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Key Responsibilities

Store Operations & Team Leadership

? Oversee all aspects of store operations including opening/closing procedures, cash handling, scheduling, allotment management, outfit academy and club teams, and adherence to company policies.

? Lead, mentor, and develop store team members to achieve individual and team performance goals.

? Foster a positive team environment that encourages accountability, engagement, and growth.

Customer Experience

? Develop a strong online retail experience that engages SPIRE's online community with its merchandise through creative content, product offerings, and brand collaborations.

? Maintain a high level of customer service by ensuring all staff are trained and empowered to resolve issues and exceed customer expectations.

? Handle escalated customer inquiries and resolve complex issues with professionalism and urgency.

Sales & Performance Management

? Analyze sales reports and OKRs to identify trends, opportunities, and action plans for improvement.

? Collaborate with senior management on promotional planning, visual merchandising, and marketing efforts.

? Drive both in-store and online sales by aligning store operations with omnichannel strategies.

Inventory & Merchandising

? Manage inventory levels through purchasing, receiving, transfers, and markdowns, ensuring accuracy and availability of key products.

? Conduct regular cycle counts, stock audits, and inventory reconciliations to minimize shrinkage.

? Utilize inventory management tools and Shopify POS to maintain real-time product visibility and reporting accuracy.

Shopify & Technology Integration

? Oversee Shopify POS operations for both in-store and e-commerce transactions.

? Work collaboratively with marketing and digital teams to ensure product listings, promotions, and customer data are synchronized across platforms.

? Leverage Shopify analytics and reporting tools to inform merchandising, reporting, and sales strategies.

Financial Oversight

? Assist in managing budgets, monitoring expenses, and implementing cost-control measures.

? Ensure all financial transactions comply with company policies and procedures.

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Qualifications

? 3+ years of progressive retail experience, with at least 1-2 years in a managerial or supervisory role.

? Demonstrated experience with Shopify, including POS operations and basic e-commerce functionalities.

? Solid understanding of inventory management principles and use of inventory systems.

? Proven ability to lead, inspire, and manage diverse teams in a retail environment.

? Strong analytical skills with the ability to interpret data, set priorities, and drive results.

? Excellent communication, interpersonal, and conflict resolution skills.

? Tech-savvy with proficiency in Microsoft Office (especially Excel), POS systems, and retail analytics tools.

? Flexibility to work evenings, weekends, and holidays as needed.

? Familiarity with developing social media audiences and driving engagement.

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Preferred Qualifications

? Bachelor's degree in Business Administration, Retail Management, or related field.

? Experience in both physical retail and e-commerce or omnichannel environments.

? Familiarity with retail merchandising strategies and visual display standards.

? Knowledge of basic supply chain logistics and vendor coordination.

? Experience working with influencers to support sales and marketing.

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