Social Event Sales Manager at Hyatt Hotels Corporation in Austin, TX

Thompson Austin - 5th and Brazos

The role

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Join us for an incredible opportunity to bring group events to life as our Social Event Sales Manager at the Thompson Austin and tommie Austin – part of Hyatt Hotels!

Responsibilities include:

The Event Sales Team is responsible for engaging with clients in order to promote and sell the hotels newly refurbished meeting rooms, event spaces, guest bedrooms, suites and Food & Beverage outlets. Exceeding guest expectations is paramount and we aim to create bespoke and energizing guest experiences that are sophisticated and elegant.

As Social Event Sales Manager you will support clients/guests with arranging a variety of events such as Weddings, Christmas parties and family celebrations. You will create connections and understand their needs so to deliver memorable occasions and WOW moments.

Key elements of the role include:

Creating memorable, well-executed and sophisticated events for a wide range of clientele by planning and organizing with clients with an aim of creating repeat guests
Exceeding financial quotas and customer service criteria as well as revenue targets
Set clear strategies to enhance account performance and achieve annual budgeted goals
Ensuring all clients/guests are responded to promptly and efficiently
Handle the Social Event enquiries from assigned segments at times quoting hotel rate information, planning of all details in conjunction with the event and liaising with 3rd party suppliers where required
Communicate effectively with the operational departments to ensure a seamless experience for the client/guest
Conduct site inspections and meet with clients to discuss their requirements (entertaining of clients may be required in the evenings and weekends)
Candidate must possess strategic visionary leadership skills to drive short- and long-term management of Event Sales and Event Planning. Be able to develop and maintain good relationships with Corporate Sales Events and Marketing teams. Perform as the driver of all sales revenue and ensure quarterly and annual revenue goals are achieved for the hotel. Will promptly reply to incoming leads, actively and aggressively solicit new catering customers and identify key sales targets in all sectors. Evaluate each piece of event business to ensure business can be properly serviced and fit the strategic business needs of the property.
Primary sales efforts are in Catering, Beverage, and Meeting Room Rental. Must be able to communicate the services of the hotel to gain commitment from the customer. This position will provide best in class customer service to retain clients and encourage client referrals.
Administering the Sales agreement, detailing all food, beverage and A/V needs, billing instructions and final review.
Develop sales action plans and forecast and evaluate trends to modify strategies that will enhance revenues effectively.
Evaluate each piece of event business to ensure business can be properly serviced and fit the strategic business needs of the property.
Develop and maintain departmental budget by implementing effective marketing plans to generate catering revenues.
Sales and Events Managers are also are the on-site contacts and are responsible for the smooth execution of all events. Other essential duties include booking, selling, planning and coordinating all catering events, ensuring sales system documentation both internal and external are current.
Menu planning and agenda setting.
Detailing all Food, Beverage and A/V needs
Managing billing instructions and final review.

The hotels

When you stay at a Thompson Hotel, you are welcomed as a resident. With intuitive service, each guest is provided a tailored experience, enhancing their personal travel journey and bridging connections to the local perspective. Thompson's unique hotels are timeless destinations, creating distinctive experiences that transform your day, your trip, or even your life. Thompson Austin offers 212 luxury guestrooms and Suites plus 17 residences along with a 10,000 square foot wellness center, 3 restaurant which are also open to the public, an expansive pool deck and private cabanas and over 10,000 square feet of flexible and traditional event space.

The 193 king room tommie Austin is built for the spirited adventurer. Guest’s will be encouraged to explore Austin’s unparalleled offerings and in every square foot, tommie is an opportunity to meet and be inspired. Where art and atmosphere seep in from the surrounding neighborhood, and collaborations seep back out. tommie will feature a bespoke coffee and wine shop and allow guests to be the master of their own stay while still offering warm and authentic service.

Both hotels are anchored on the ground floor by The 5th Street Diner + The Royale Room, a street side concept serving daily fare for locals, residents and guests alike. This mixed-use project will also feature a residential tower – Siena – and 10,000 square feet of retail space.

The benefits & perks

We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents. Financial wellbeing? Got it! Opt into our 401(k) plan, College Saving Plan or the Employee Stock Purchase Plan. Oh, and we don’t want to leave out our lifestyle benefits! Paid holidays, vacation and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, wellbeing & educational assistance and many more!.

Qualifications

A true desire to satisfy the needs of others in a fast paced environment
Refined verbal and written communication skills
Must be proficient in general computer knowledge
Candidates should be extremely detail oriented and organized
Prefer two years hotel experience or completed Event Management trainee program

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.