Job#: 2081175

Job Description:

Job Posting: ServiceNow Strategic Portfolio Management (SPM) Product Owner

Overview We are seeking an experienced ServiceNow Strategic Portfolio Management (SPM) Product Owner with 2 - 5+ years of expertise in enhancing ServiceNow platforms. This role involves guiding the buildout of SPM solutions to align with business objectives. The ideal candidate will act as a bridge between stakeholders and technical teams, ensuring the successful implementation of innovative solutions.

Key Responsibilities

• Organize and prioritize the product backlog, refining user stories and acceptance criteria.
• Enhance Demand, Resource, Enterprise Agile Platform (EAP), and Waterfall modules.
• Manage continual improvement around dashboarding and reporting capabilities.
• Oversee end-to-end delivery of SPM features, from ideation to deployment.
• Ensure documentation matches current state of process and system.
• Manage testing plan(s) for SPM for bi-annual upgrades.
• Work closely with business stakeholders, architects, developers, and Scrum Masters to capture requirements and translate them into actionable deliverables.
• Conduct product demonstrations for stakeholders and gather feedback for continuous improvement.
• Provide subject matter expertise on ServiceNow SPM modules, including configuration, workflows, and customizations.
• Collaborate on technical designs and ensure adherence to ServiceNow best practices.
• Lead testing efforts, including User Acceptance Testing (UAT), to ensure quality deliverables.

Required Skills

• Strong knowledge of ServiceNow SPM modules, including portfolio management, demand management, and resource management.
• Proficiency in Agile frameworks (Scrum, Kanban) and SDLC methodologies.
• Familiarity with Common Service Data Model (CSDM) and data analytics/reporting.

4. Experience

• Minimum of 2 years working on the ServiceNow platform with a focus on Strategic Portfolio Management (SPM).
• Certified ServiceNow Administrator (CSA) (Preferred).
• Certified Implementation Specialist – SPM (Preferred).
• Agile certifications such as Scrum Master, Product Owner, SAFe Agilist, or Kanban System Design (Preferred).

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.