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Service Technician
Hobart, WI
May 1, 2025
Full-time
Full Job Description
EMT International, a leading provider of digital finishing solutions, is seeking a Service Technician with a combination of customer service, technical expertise, and problem-solving skills. In this position, you will be responsible for delivering exceptional service and support to customers by installing, troubleshooting, repairing, and maintaining machinery and equipment both on-site and in the field at customer facilities.


Service Technician Responsibilities:

  • Field Service and Support:
    • Install, troubleshoot, and repair machines and equipment at customer facilities.
    • Conduct equipment inspections, calibrations, and preventative maintenance to ensure optimal performance.
    • Provide technical training to customers on proper equipment usage and maintenance.
  • Remote Customer Support:
    • Assist customers via phone, email, and remote computer access to diagnose and resolve technical issues.
    • Document and communicate solutions to recurring problems to improve overall product reliability.
  • In-House Responsibilities:
    • Support the assembly and testing of machines before shipment to customers as needed
    • Collaborate with the engineering and production teams to address design or manufacturing issues.
  • Documentation:
    • Maintain detailed records of repairs, parts used, and service history.
    • Complete service reports and ensure proper documentation for billing and warranties.
    • Marking up redlines and providing documentation after completion of project

Service Technician Qualifications:

  • Willingness to travel extensively (up to 80% of the time) domestically often on short notice; international travel available.
  • Proven experience in equipment installation, maintenance, or a related technical field.
  • Strong mechanical, electrical, and troubleshooting skills.
  • Proficiency in reading and interpreting technical drawings, schematics, and manuals.
  • Excellent communication and customer service skills.

About EMT International

At EMT International, our focus is to provide a secure and rewarding future for our employees. We are building a culture where collaboration fuels innovation, where your talents are both recognized and celebrated.

Together We Are Better!

  • Open communication and feedback
  • Leverage each other's strengths!
  • Transparency of information
  • Share knowledge & learn from each other.
  • Tuition reimbursement and career development opportunities

Work-life Balance

  • 10 paid holidays
  • Paid vacation
  • Flexible work schedules

Health and Wellbeing

  • Clean, safe working environment
  • Health, Dental, Vision and Life Insurance
  • Short and Long-Term Disability
  • 401(k) with company match
  • Employee Assistance Program (EAP)
  • Wellness Incentive Program

Have Fun and Give Back

  • Sporting events such as baseball games and golf outings
  • Anniversary and retirement celebrations, service awards, and new hire welcomes
  • Community fundraisers, charitable events, and volunteering





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Service Technician
EMT International
Hobart, WI
May 1, 2025
Full-time
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