Join Our Team in Downtown Beaumont, Texas

iSphere is on the lookout for a skilled professional to join our client's team onsite in downtown Beaumont. This long-term opportunity is perfect for someone passionate about providing top-notch technical support and eager to troubleshoot a variety of IT issues. If you have hands-on experience with Active Directory, application installations, ticketing systems, and network troubleshooting, we want to hear from you!

Key Responsibilities

• Deliver exceptional technical support to end users both in person and remotely.
• Diagnose and resolve issues related to Microsoft Office, VPN connectivity, and general networking problems.
• Manage and update Active Directory accounts and permissions efficiently.
• Install and configure various software applications as required.
• Maintain accurate documentation of service requests and resolutions using our ticketing system (experience with Fresh Service is a plus).
• Escalate complex issues to the appropriate technical teams when necessary.
• Collaborate with IT colleagues to resolve recurring issues and implement best practices.
• Ensure a high level of customer satisfaction through professional and courteous interactions.

Required Qualifications

• Proven experience in a Service Desk or IT Support role.
• Proficiency with Active Directory for user and permission management.
• Experience with ticketing systems (Fresh Service experience preferred).
• Hands-on experience with Microsoft Office Suite.
• Familiarity with VPN technologies for remote access support.
• Basic understanding of networking concepts and troubleshooting.
• Strong problem-solving skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.

Preferred Qualifications

• CompTIA A+, Network+, or Microsoft certifications are a plus.
• Previous experience working in an onsite support environment.