Job#: 2073000

Job Description:

Service Desk Analyst needed onsite in the Radford, VA area

Location: Radford, VA

Pay: $25/hr.+

Shift: 3rd shift (11 PM - 7 AM)

Contract: 24 months

Qualifications:

• Degree or Sec+ or ITIL certification (degree preferred)
• Previous military experience would be a plus

Responsibilities:

• Field user communication, create and document tickets, troubleshoot, and escalate issues.
• Provide initial support and analysis, monitor and track incidents, and communicate progress.
• Complete non-ticket creation duties as assigned by Service Desk Management.
• Adhere to standard Service Desk policies and processes, including shift scheduling and performance metrics.

Training:

• Initial 4-6 weeks, Monday to Friday, 0800-1630.
• After training, move to 3rd shift (10-hour shifts covering three weekdays and every other weekend).

Required Skills:

• Strong written and verbal communication.
• Familiarity with ITIL Foundation, MS Office Suite, and help desk/trouble ticketing software (ServiceNow preferred).

Email Donna Badin at [email protected] for resume consideration!

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.