JOB TITLE: Senior Salesforce Tech Lead
JOB LOCATION: Boston MA
WAGE RANGE*: $70-$72
JOB NUMBER: ITS77-EHS-FY26-APP DEV - 002-ORI

The candidate will assist with developing and supporting new immigrant Information Systems. The candidate will work with business users and management to interpret and translate agency policies, business rules, and requirements into appropriate solutions. The position strongly emphasizes understanding of agile methodologies and hands on with Jira. Additionally, it is highly required that the candidate has entry level salesforce experience and understand basic system admin configuration and terminologies.

This position is currently a remote telework position. The candidate would be expected to report to the primary work location with 48-hour notice and regularly if/when telework guidelines change. The work schedule for this position is Monday through Friday, 8:45 AM to 5:00 PM EST.

DETAILED LIST OF JOB DUTIES AND RESPONSIBILITIES:

Evaluate business processes, anticipate requirements, decompose high-level information into detail, abstract from low-level information to a general understanding.
Working knowledge of Salesforce workflows and processes and capable of resolving low to medium level support tickets.
Working knowledge of Jira and capable of creating tickets and running standard reports.
Minimal 2 years of experience with salesforce out of box configuration and customization.
Working knowledge of excel and other Microsoft office products.
Working knowledge of Data model, architecture and reporting.
Assist with testing and project coordination/ communication.
Willingness to learn and train as Salesforce Advance level developer.

Education and Certifications:

Bachelor's degree in information systems or computer science, or other related field, or equivalent work experience.

Salesforce System Administrator Certification.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.