JOB TITLE: Senior Salesforce BA
JOB LOCATION: Boston MA
WAGE RANGE*: $85-$87
JOB NUMBER: ITS77-EHS-FY26-BUS ANAL - 005-ORI

This is an exciting opportunity to join a highly skilled team and contribute to a critical and highly visible modernization project within EOHHS.
The business analyst will assist with developing and supporting new immigrant Information Systems. The position will act as a liaison between assigned business areas and technical teams, analyzing complex business problems to be solved with automated systems. The Business Analyst will work with business users and management to interpret and translate agency policies, business rules, and requirements into appropriate solutions. The position strongly emphasizes understanding of agile methodologies and hands on with Jira. Additionally, it is highly required that the resource has Salesforce experience and understand basic system admin configuration.

The primary work location for this role is 1 Ashburton Place, Boston, Massachusetts 02111 ; however, this position is currently a remote telework position. The candidate would be expected to report to the primary work location with 48-hour notice and regularly if/when telework guidelines change. The work schedule for this position is Monday through Friday, 8:45 AM to 5:00 PM EST.

DETAILED LIST OF JOB DUTIES AND RESPONSIBILITIES:

Evaluate business processes, anticipate requirements, decompose high-level information into details, abstract from low-level information to a general understanding, distinguish user requests from underlying actual needs, uncover areas for improvement, and develop and implement solutions.
Working knowledge of Salesforce workflow and processes and capable of resolving low to medium level tickets.
Working knowledge of Jira and should be able to create tickets and run standard reports.
Document requirements specifications according to standard processes and templates
Conduct integration testing of software to facilitate change management and quality assurance. This includes developing and implementing standard test scenarios based on defined user stories.
Conduct application training as needed to ensure that the business applications' end users fully understand all features and functionality.
Manage change management issues related to new development requests and provide level II production support.
Perform QA functions and coordinate with SI team during SIT testing and UAT.
Manages a team of analysts responsible for analyzing new business system development and existing system improvement.

Preferred Knowledge, Skills, and Abilities:

A minimum of 5 years' experience in business analysis, IT Management, or other related experience with excellent knowledge of analysis and design standards.
Domain knowledge of large immigrant systems will be a plus.
Salesforce system admin knowledge is highly desirable.
Must be self-motivated with strong diagnostic and problem-solving skills.
Effective communication and leadership skills. Ability to handle multiple projects in a fast-paced environment.
Proven track record of capturing solid requirements that meet business needs and set the foundation for designing high-quality, flexible, scalable, and maintainable solutions
Strong competency in Microsoft applications such as Excel, Visio & Teams
Excellent interpersonal skills necessary to interact effectively with project managers, developers, business analysts, systems analysts, SQA analysts, business users/stakeholders, and data processing personnel of other agencies and companies.
Demonstrated ability to work independently and within project teams, providing relevant system analysis services.
Highly analytical, able to independently analyze, document findings, and recommend solutions.

Education and Certifications:

Bachelor's degree in information systems, Business Administration, or other related field, or equivalent work experience.
PMP, IIBA, and/or ABAC Certifications are a plus
Salesforce system Administrator

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.