Senior Product Designer at Apex Systems, Inc. in Plymouth Meeting, PA

Job#: 2073748

Job Description:

We are looking for a new team member who can enable human-centered practices that inspire, innovate, and deliver elevated experiences for our customers and products.

As a Senior Product Designer, you work closely with other product designers, product managers and software engineers to deliver product experiences rooted in human-centered principles that support strategic priorities. You are an active participant and expert facilitator in the organization and delivery of high-quality products enabled through a lean product development process including:

Team Forming

As part of a balanced team, you invest in learning and collaborating with product managers, software

engineering, and business partners. Team forming is an important aspect of aligning on your purpose, key

strengths, agreements, and ceremonies.

Human-Centered Advocate – expanding teammate understanding and application of human-centered design, stakeholder exposure and involvement to critical HCD activities, and finding creative ways to influence HCD outside of a singular product team

Evidence & Risk – avoiding extensive research practices through design maturity; understanding that the

nature of the evidence needed will parallel the nature of the risk presented to the customer and/or the

business

Discovery

Your process is rooted in problem solving frameworks, where you leverage mixed-methods research to

support identification and understanding of users (and systems), journeys, and top problems.

Experimentation

Learning is a critical part of your team culture, which allows you to create ways to validate the effectiveness of the experience pre-launch through experimentation, prototype testing, A/B testing, usability testing, and so

forth.

Data-Driven – leveraging mixed methods data insights to drive decision making

Development

This is where everything comes together as your team commits to delivering an end-to-end experience.

Product designers leverage Homefield, our in-house design system, to communicate and pair with software engineers throughout the development process.

Feedback

You relentlessly seek feedback from users through various channels, while understanding how to aggregate

and activate this feedback in meaningful ways within your team.

Leadership

You are beginning to expand your influence outside of the team, actively coaching and providing mentorship to more junior product designers. You are also working closely with your manager regarding your leadership path to explore opportunities in people management across multiple products or expertise in product design applied to the practice and portfolios.

This is a fully remote position.

Job Duties & Responsibilities

Leadership – How you expand your influence through strategy, decision making, coaching, and management

The Senior Product Designer supports one or more product teams with a focus on learning and growing skills

related to leadership and strategy. Supporting mid-to-high complexity product teams, the Senior Product Designer is responsible for:

• Actively coaching and mentoring other product designers and cross-functional peers

Strategy – How you understand and plan within a product team that solves customer problems and drives

market impact

The Senior Product Designer supports one or more product teams with a focus on learning and growing skills related to leadership and strategy. Supporting mid-to-high complexity product teams, the Senior Product Designer is responsible for:

• Using evidence-based influencing skills

• Conducting stakeholder identification workshops and create stakeholder map by product

• Facilitating stakeholder engagement and interactions for HCD enablement

• Translating stakeholder knowledge into inputs to discovery

• Improving business proficiency through partnership with stakeholders

• Effectively explaining why discovery / experimentation are needed

• Defining the discovery strategy in support of the product domain

Execution – How you support and provide oversight to the design and delivery of solutions to our customers

• Conducting research discovery to define problems

• Applying mixed methods research practices

• Identifying the right problems using problem discovery frameworks

• Prioritizing problems to be solved

• Testing and learning through lean experimentation

• Identifying patterns in data and build expanded research models in partnership with Product

Management

• Storytelling enthusiast and design-thinking influencer

• Following industry trends and retail concepts that can inspire innovative product thinking

• Building partnerships with internal research teams (Athlete Insights, Data & Analytics, etc.)

• Understanding the macro-level journey of the product and cross-team dependencies

• Utilizing visual design principles applied to UI design

• Demonstrating a customer-centric view into developing great product experiences and the ability to

advocate on a customers behalf

• Leveraging Homefield to create UI designs

• Participating in sprint planning to support research / design / development

• Gathering feedback to inform behavioral trends

• Monitoring metrics to understand usage trends

• Building discovery objectives and goals in collaboration with key stakeholders

• Combining quantitative + qualitative data to tell the story of the product

• Improving data proficiency through partnership with the D&A team

Candidates for this role should have:

• Advanced understanding of Product Design

• A lean product mindset rooted in experimentation

• Success in defining a cohesive research strategy

• Strong written and verbal communication skills

• Effective facilitation, relationship building and collaboration skills to drive alignment across organizational

peers and stakeholder groups

• Ability to balance business objectives & customer needs

• Demonstrated success defining & launching complex products

• Strong deductive reasoning skills

• Curious attitude and desire to learn

• Customer-centric view into developing great product experiences and the ability to advocate on a

customers behalf

• Experience with generative research methods

• Advanced level use of problem-solving frameworks (must be able to demonstrate)

• Understanding of software development lifecycle

• Knowledge of lean product management

• Ability to influence cross-functional teams without formal authority

• Ability to know when to pivot or persevere based on data and learnings

• Portfolio of work, demonstrating a human-centered design process

This is a fully remote position

Experience in the Loyalty space is preferred

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.