Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San Jose, the heart of the Silicon Valley. All City of San Jose employees work together as one team to make San Jose a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San Jose.

The City of San Jose is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San Jose is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY), or via email at CityCareers@sanjoseca.gov.

About the Department

The award-winning San Jose Public Library (SJPL) consists of more than 600 employees, a 23% bilingual workforce, and has 24 branch libraries across San Jose, in addition to the Dr. Martin Luther King, Jr. Library, which is the city's main library jointly operated through a unique partnership with San Jose State University. SJPL serves a diverse community of roughly one-million residents and currently has nearly 700,000 library members. It annually attracts over 6 million visitors (pre-pandemic) and circulates more than 8 million items per year.

Over the past few years, SJPL has cultivated a 21st century library experience dedicated to public service and committed to equity, diversity, and inclusion at the core. In addition to providing library services to the community, SJPL proudly leads two citywide initiatives - the Education and Digital Literacy Strategy and the SJ Access digital equity initiative, which has become the number one provider of free public access to Wi-Fi connectivity, tech device lending, and multi-lingual digital literacy programs and support. SJPL is led by Jill Bourne, City Librarian, who was nationally recognized in 2017 as Library Journal's "Librarian of the Year."

SJPL enriches lives by fostering lifelong learning and ensuring that every member of the community has access to a vast array of ideas and information. The library department is a place where people do great work and make a difference in our community. To see examples of SJPL's work and learn more about its impact, visit www.sjpl.org. Join us to make a difference!

Position Duties

San Jose Public Library(SJPL) is recruiting a Senior Librarian to join the Library's Public Engagement Division as the Web Services Manager. This position will help shape, maintain, and enhance the Library's digital presence and web-based platforms, including:

1. Public Website (www.sjpl.org)
2. Library catalog and events calendar
3. Joint website with San Jose State University King Library (www.sjlibrary.org)
4. Sierra - Integrated Library System (ILS)
5. SharePoint
6. SJPL Blog Team
7. External digital library profiles and public-facing platforms (Google My Business & Apple Business Connect)

The Web Services Manager will serve as the primary point of contact for all web-related matters and is responsible for the development, maintenance, and performance of the Library's web infrastructure. Responsibilities also include troubleshooting web issues, ensuring accessibility, and security compliance.

This position will supervise a team of two full-time and one part-time staff members, and will work collaboratively with internal stakeholders, Library leadership, external partners, and vendors to ensure seamless integration and functionality across platforms.

In addition, the Web Services Manager will also actively participate in the City's Digital Privacy and Artificial Intelligence Working Groups, and up hold Library privacy and ethics standards.

Key Responsibilities:

• Serve as project manager and technical subject matter expert for all web-related initiatives
• Lead the team in developing and maintaining engaging, accessible, and user-friendly digital content
• Collaborate with the Library's Marketing and Communications Unit to align web content with SJPL's branding, public awareness campaigns, and strategic initiatives
• Oversee compliance with ADA standards, digital and data privacy, readability, and language access
• Conduct regular audits of website content, performance, and security, as well accessibility and usability testing
• Perform scheduled website maintenance and updates
• Analyze and report on web analytics to inform improvements and enhance user engagement utilizing Google Analytics and Looker Studio
• Stay up to date with emerging digital and technology trends relevant to libraries and public sector

Additional responsibilities include but are not limited to:

• Develop and manage websites, web applications, and custom code
• Apply knowledge of SEO tools and strategies
• Evaluate, pilot, and implement new web tools and solutions
• Web content management systems and optimization
• Review vendor privacy policies and guide staff on privacy best practices
• Understanding of AI ethics and implementation
• Vendor management
• Apply user experience (UX) principles to improve usability and design
• Proficiency with platforms such as SharePoint, Sierra, Beanstack, Gtranslate, SpringShare, and Bibliocommons

The ideal candidate must be highly organized, detail-oriented, a collaborative team leader, effective communicator, skilled in project management, creative, knowledgeable about digital privacy, passionate about public service, digital innovation, and an advocate of SJPL's online presence committed to upholding its brand standards.

Minimum Qualifications

Education: A Master's Degree in Library Science from an accredited college or university
Experience: Three (3) years of increasingly responsible professional library experience, including lead responsibility for professional and technical staff.

OR

Due to this position being assigned to a specialized program or service, a Bachelor's degree from an accredited college or university AND four (4) years of increasingly responsible professional library experience, including supervision or lead responsibility for web design staff will be accepted.

Other Qualifications

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

• Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Ability to gather and analyze data to facilitate and improve library or library program procedures and techniques. Knowledge of library system and/or library program procedures, services, policies, goals, and objectives.
• Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts. Responds in a timely, effective, positive and respectful manner; written reports and correspondence are accurate, complete, current, well-organized, legible, concise, neat, and in proper grammatical form.
• Computer Skills - Experience with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel.
• Creativity -Addresses objectives and problems while questioning traditional assumptions/solutions in order to generate creative ideas and new ways of doing business; exhibits creativity and innovation when contributing to organizational and individual objectives; seeks out opportunities to improve, streamline, reinvent work processes
• Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.
• Planning - Acts to align own unit's goals with the strategic direction of the organization; Defines tasks and milestones to achieve objectives, while ensuring the optimal use of resources to meet those objectives.
• Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
• Project Management - Ensures support for projects and implements agency goals and strategic objectives.
• Supervision - Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.
• Vision/Strategic Thinking - Supports, promotes, and ensures alignment with the organization's vision and values; understands how an organization must change in light of internal and external trends and influences; builds a shared vision with others and influences others to translate vision to action.

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process.

You must answer all job-specific questions in order to be considered for this vacancy, or your application will be deemed incomplete and withheld from further consideration.

If you have questions about the duties of this position, the selection or hiring processes, please contact Eduardo Gonzalez at Eduardo1.Gonzalez@sanjoseca.gov.

Benefits

The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits page for detailed information on coverage, cost, and dependent coverage.

For information on the City's Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

In addition to the benefits above, there is an additional perks site to explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.

Minimum Qualifications

Education: A Master's Degree in Library Science from an accredited college or university
Experience: Three (3) years of increasingly responsible professional library experience, including lead responsibility for professional and technical staff.

OR

Due to this position being assigned to a specialized program or service, a Bachelor's degree from an accredited college or university AND four (4) years of increasingly responsible professional library experience, including supervision or lead responsibility for web design staff will be accepted.

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.