At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

The Instructor, Enterprise Asset ManagementSystem(EAMS) will execute training programs for the enterprise asset management applications that Engineering and Maintenance uses to maintain, manage, and report on assets that E&M is responsible for inspecting and maintaining. The successful candidate for this role will report to the Director of Training for the MBTA Engineering & Maintenance division. This role will help ensure our EAMS Training Program is aligned with the Engineering & Maintenance division's Asset Management Program and Training Strategy. The EAMS Instructor will enable employees to use the applications productively and in realistic scenarios by teaching courses specific to EAMS applications, working with department instructors to integrate the EAMS into existing training, and assisting with troubleshooting for EAMS applications in the field.

• Conduct training, workshops and coaching on basic through advanced topics to E&M employees and contractors using various delivery methodologies (ILT, remote, eLearning, blended approaches, etc.

• Support other E&M instructors in integrating EAMS processes into their existing training. 
• Enable users to confidently use our EAMS desktop and mobile technology to achieve increased productivity and efficiency.        Assist with EAMS training requirements analysis and training program design.

• Assist in the development of training content for instructor-led training (ILT) and eLearning training and certification programs, competency matrices, training development plans, PowerPoint presentations, videos, handouts and written/practical examinations for the professional development and promotion of employees.

• Build & maintain relationships with key stakeholders, such as the Asset Management Program team, to participate in discussions about application modules functionality, mobile applications, performance, etc.
• Serve as a liaison between students and stakeholders sharing insights and feedback for problem-solving, escalation and continual improvement. 

• Work with the Asset Management team in MBTA IT to ensure maintenance of training environments, e.g., ensuring hardware is functional and adequate, software reflects correct version and change management initiatives, configuring correct training environment/activities, assets and user accounts; ensuring training environment reflects current configuration changes.

• Track students' progress, competencies and assess their performance.
• Understand the asset data and lifecycle management core processes (e.g., system configuration, UI UX), procedures, as well as key use cases and roles.
• Troubleshoot the EAMS applications/modules in the classroom and field-training locations.
• Analyze training-related reports/dashboards.

• Drive a company or personal vehicle to visit work sites and assist at emergencies, events, and/or transport crews or equipment as needed.
• Respond, either directly or through others, to emergencies twenty-four (24) hours per day, seven (7) days per week.
• Respond to each inquiry, whether from a customer, vendor, or co-worker in a courteous and professional manner.
• Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
• Assist in the management of a workforce by ensuring the fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements (if applicable) and policies of the Authority including the EEO, Anti-Discrimination and Anti-Harassment and Anti-Retaliation policies.
• Perform related duties and projects as assigned.

Supervision

• None

• High school diploma or equivalent (GED) form an accredited institution.
• Three (3) years of experience in infrastructure maintenance, maintenance administration, or maintenance management.
• Demonstrated effective organizational and analytical skills.
• The ability to evaluate and guide the performance of others in various training situations.
• Have excellent training and presentation skills.
• The ability to use Word, Outlook, Excel, and PowerPoint or database applications.
• Have excellent customer service skills
• The ability to provide internal and external customers with a courteous and professional experience.
• Have the ability to work any and all shifts and/or locations assigned or directed.
• Have the ability to supervise and work effectively with a diverse workforce.
• Successful applicants must have English language skills required for the effective performance of the position.

• None

Preferred Experience and Skills

• Experience using a CMMS (computerized maintenance management system), preferably an enterprise asset management system (e.g., Trapeze, Maximo, Infor, etc.). 
• Experience with track, power, or signal infrastructure maintenance.
• Experience developing and delivering training in an industrial setting (or similar)
• Excellent verbal and written communication skills. 
• Highly organized.
• Excellent troubleshooting and problem-solving skills.
• Ability to manage multiple projects with urgent deadlines. Great time management.
• Strong project management, analytical, organizational, time management, and interpersonal skills.

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively, independently, and as part of a diverse  workforce team (or supervise, if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including a physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting their positions and throughout the duration of their program.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. Recruitment team does not have access to existing employee data / history.
3. Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility: Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA, but a valid work authorization and U.S. Social Security Number are required prior to starting work. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com.
11. Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.
12. Intern / Co-Op / Fellow Benefits: Employees taking part in an internship, co-op, or fellowship at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on city from which the employee commutes to work, at no cost. However, no additional benefits are currently offered for interns, co-ops, or fellows.