The Sr. Director, Turnkey Operations will provide operational leadership for a new business line that helps primary care physicians launch new, independent practices with Aledade. This individual will be responsible for the end-to-end development and operational oversight of the  service platform that provides payer contracting, credentialing, marketing, EHR/RCM vendor management, and strategic support for physicians seeking autonomy, sustainability, and success in value-based care. 

The ideal candidate brings a deep understanding of primary care, operations, and the mechanics of primary care and value-based payment models. This role requires a hands-on leader with the ability to work cross-functionally and build systems, processes, and relationships from the ground up.

Why Join Aledade's Turnkey Team?

Join us at a pivotal moment-on the ground floor of a bold initiative to rebuild independent primary care across the country. You'll have the opportunity to shape a new business model, improve outcomes for communities, and empower physicians to control their destiny.

Primary Duties:

• Program development, oversight and strategy:
• Launch the infrastructure for a scalable practice enablement program, including workflows, tools, vendor partnerships, and operational milestones. Serve as the lead architect for long-term physician practice success-ensuring each practice is positioned for clinical, financial, and operational sustainability.
• With a team, develop systems to guide practices through common startup challenges including workflow optimization, EHR setup, billing performance, and operational scalability.

• Team leadership & coordination:
• Build and lead a nimble, multidisciplinary team focused on onboarding, supporting, and scaling independent practices. Supervise and mentor program teams, providing guidance on project timelines, deliverables, and resource allocation to ensure successful execution of initiatives. Manage cross-functional teams like legal, finance, IT, clinical operations, and marketing to ensure smooth onboarding, service delivery, and performance tracking.

• Vendor & partner oversight:
• Own vendor performance management across credentialing, billing, marketing, and technology partners. Troubleshoot issues and implement solutions when partner tools or services impact practice outcomes. Ensure all vendor workflows align with our service promise and physician expectations.
• Contracting, credentialing, and revenue readiness:
• Oversee payer strategy and execution with contract team to ensure timely contracting, credentialing, and participation in high-value networks.
• Implement processes through vendors, to support clean claims submission and reimbursement workflows from day one.
• Practice growth enablement / service growth enablement: 
• Collaborate with marketing teams, internal sales, and external vendors to support strategies to grow not only the service line, but the individual practices' panels. 

• Performance tracking:
• Manage the collection and analysis of key performance metrics, using data insights to inform high-level strategic decisions, optimize program outcomes, and drive continuous improvement. Develop strategic updates, performance dashboards, and narratives for Board of Directors meetings. 
• Drive process improvements, incorporate new technology, and explore innovative approaches to enhance program effectiveness, engagement, and overall coordination.

• Other duties as assigned 

Minimum Qualifications:

• Bachelor's Degree
• 10+ years of experience
• Deep working knowledge of primary care practice operations, independent practice management, and startup environments. Proven ability to drive operational success in independent or small-group practice settings. 
• Strong organizational and project management skills, including the ability to prioritize tasks, manage timelines, and coordinate cross-functional teams to meet program objectives.
• Exceptional cross-functional leadership skills with the ability to influence across departments and vendors. 
• Adept at troubleshooting complex issues and designing sustainable solutions
• Proficiency in analyzing healthcare data, identifying trends, and using metrics to inform decisions, assess program performance, and recommend improvements.
• Excellent verbal and written communication skills, with the ability to effectively collaborate with diverse stakeholders, including healthcare providers, payers, and internal teams.
• Strong problem-solving abilities, enabling the identification of issues, development of innovative solutions, and proactive management of program risks.
• Strong financial and strategic acumen to guide business decisions 

Preferred Qualifications:

• Master's Degree in Health Administration
• 15 years working experience

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Travel: 25-50%

Who We Are:

Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.

What Does This Mean for You?

At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.

In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:

Flexible work schedules and the ability to work remotely are available for many roles

Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners

Robust time-off plan (21 days of PTO in your first year)

Two paid volunteer days and 11 paid holidays

12 weeks paid parental leave for all new parents

Six weeks paid sabbatical after six years of service

Educational Assistant Program and Clinical Employee Reimbursement Program

401(k) with up to 4% match

Stock options

And much more!

At Aledade, we don't just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.

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