Job Details

Description

Do you find fulfillment in driving change and helping utilities modernize? Do you thrive working with cross-functional teams to find solutions to utility technology issues? Do you enjoy delivering solutions to complex utility problems? If so, then we want to talk to you.

E Source is seeking an energetic and passionate business process design (BPD) consultant to join our growing People & Change delivery area. The successful candidate will shadow and support our experts with the goal of ultimately leading efforts to analyze and design business processes for utility technology and transformation projects. They’ll work with project stakeholders to determine the optimal mix of operational and technological changes to support future-state processes and lead interactive trainings with clients on the newly designed business processes.

The successful candidate will be a polished self-starter who contributes to consulting projects of all sizes and takes direction on the activities required to best satisfy the needs of our clients. They’ll contribute domain expertise across all practice areas—strategy, planning, and implementation—depending on business needs and skill sets. They’ll also contribute to direct and indirect sales activities, collaborate on proposal development, and actively contribute to internal E Source activities.

E Source is a solutions-based consulting, research and advisory, and data science firm that’s been a change agent in the utility industry for over 30 years.

What you’ll do

• Participate in projects and develop superior work products and deliverables for clients on time and within budget.
• Lead and participate in cross-functional workshops with stakeholders to document current-state business processes, create conceptual future-state business processes, and design final future-state business processes.
• Communicate to clients how BPD activities support technology decisions and overall business requirements.
• Teach clients to use data-driven metrics to measure the success of change initiatives that engage teams and maximize change adoption and absorption by customers.
• Produce and maintain process documents using process-mapping software (like Microsoft Visio).
• Conduct end-user training and develop training materials.
• Participate in improving our business processes analysis approach, tools, and the creation of reusable BPD frameworks and artifacts.
• Analyze and prepare policy, process, and procedure improvement recommendations.
• Assist with the development of business system requirements.
• Grow and develop skills related to stakeholder engagement, change management, and general consulting.
• Research, write, and develop client deliverables, including reports, implementation plans, memoranda, presentations.
• Develop and expand knowledge and understanding related to the electric, water, and gas utility industries with specific attention to advanced metering and smart utility technologies.
• Seek opportunities to expand your contributions across project execution and sales to existing and potential new clients.
• Possess a positive attitude, act with openness and integrity, and freely contribute to team and client success.

What will make you a good fit

• 4–8 years of consulting experience or as an industry specialist with strong interpersonal skills.
• Bachelor’s degree in a related field.
• Demonstrated utility sector or skill area expertise preferred.
• Exceptional presentation, writing, and document preparation skills.
• Proven decision-making and problem-solving skills.
• The willingness and ability to travel up to 80% to client sites.
• Fluent in MS Office tools: Word, Excel, PowerPoint, Visio, SharePoint, and Teams.
• Comfortable leading virtual, remote meetings using MS Teams or similar video conferencing technology.

Additional differentiators

• Change management experience, or a desire to work on organizational change management efforts.
• Prior consulting or professional services experience.
• Experience with technology deployments and upgrades.
• A master’s degree in business administration or related field is a plus.

A little about E Source

Utilities across the US and Canada face the same fundamental, day-to-day challenges: to ensure reliable service for every customer while maintaining and modernizing aging distribution networks and meeting regulatory requirements—all while keeping rates affordable. At the same time, climate change has created a common, universal call to action: to reduce our carbon impact, improve our environment, and ensure the prosperity of future generations.

At E Source, we’re dedicated to helping every utility become a Sustainable Utility. That means doing the hard work it takes to achieve goals that often seem at odds with one another:

• Environmental responsibility: Decarbonizing operations, reducing emissions, eliminating water leaks, and finding efficiencies
• Reliability: Providing safe, continuous, and consistent service in the face of increasing volatility caused by climate change, including extreme weather, drought, and fire
• Equity: Making services and programs truly available to all, especially low- and moderate-income residential customers and small and midsize businesses who are often disproportionately impacted by societal events
• Financial stability: Ensuring a bottom line that affords capital and operational expenditures while enabling innovation and giving back to our communities

E Source blends industry-leading research, predictive data science, and solution services to help utilities make better decisions to serve their customers, their bottom line, and our planet. With a commitment to practical innovation, we use more than three decades of utility-focused experience and our unique solution set to help our clients become a Sustainable Utility.

Benefits

• We offer excellent insurance packages, including medical, dental, and vision plans; company-paid life insurance; company-paid long- and short-term disability insurance; and medical and dependent-care flexible spending plans.
• We provide a flexible time off (FTO) program; E Source employees can take as many paid days off per year as they need, with manager approval, while fulfilling their work obligations and ensuring proper coverage of their responsibilities.
• We offer flexible schedules, flexible work locations, and a paid parental leave benefit.
• We provide a 401(k)/RRSP plan with a 3% employer match.

The budgeted salary for this position is $70,000–$96,000 USD + annual bonus up to 10%.  Actual pay will be adjusted based on experience.

This role will be 100% remote with requirement to travel to client locations as needed.

Applicants must be authorized to work for any employer in the US. We’re unable to sponsor or take over sponsorship of employment visas at this time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Employees of E Source are encouraged to apply. To foster a positive work environment and company culture, we support our employees in their career growth at E Source.  Employees who are interested in similar job opportunities in the future should visit the E Source careers page for a listing of all open positions and contact Human Resources to express interest. 

We contact applicants directly via email using only our designated company email addresses with the domain of @esource.com. Please do not provide personal information to anyone over email and be wary of other accounts impersonating businesses.

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Qualifications