The Senior Assistant Director of Financial Aid provides comprehensive financial aid support to students at Loyola University Chicago's Stritch School of Medicine. This position plays a critical role in assisting medical students with understanding, applying for, and managing financial aid, while promoting financial literacy and long-term financial wellness. Reporting to the Director of Financial Aid and Scholarships, the Senior Assistant Director ensures compliance with federal and institutional regulations and contributes to strategic planning and service excellence. This role requires strong interpersonal skills, analytical acumen, and a commitment to student success in a high-touch, mission-driven environment.

• Provide excellent customer service to students and parents via phone, e-mail, walk-in, and other forms of engagement regarding all financial aid matters
• Conducts file review, preforms professional judgement, completes verification, and updates award packaging as required
• Monitors/maintains application statuses within the student information system
• Access federal and state systems (COD, NSLDS, GAP Access, FSA, etc.) to verify student aid eligibility
• Works closely with SSOM Student Affairs, Registration and Records, and the Office of the Bursar to ensure student aid eligibility is accurate and changes are recorded in a timely manner.
• Supports the Director with the administration of $5M in endowed, gift, and institutional aid funds to new and continuing students annually.
• Supports the Financial Aid Office by managing specific program area(s) such as R2T4, SAP, FWS, Scholarships, Consortium, Veterans, etc..
• Provides personalized financial counseling programs to students and families on financial aid options, debt management, and loan repayment strategies.
• Conducts presentations and workshops supporting the School of Medicine, School of Nursing, Parkinson School of Public Health, and other academic units.
• Supports the University through presentations to various public audiences including FAFSA workshops, financial wellness programs, orientations, and other admission events.
• Collaborate with campus partners to provide a holistic approach to service
• Performs other duties as required to maintain efficient financial aid operations.

Candidates must apply through Loyola's HR website: https://www.careers.luc.edu/postings/31876

• Strong organizational and interpersonal skills are a must
• Excellent customer service skills with a student-centered approach.
• Ability to thrive in a fast-paced, evolving environment while remaining goal-oriented.
• Must be able to work with a diverse student population
• Ability to think critically with an eye for detail
• Excellent organizational skills, with the ability to manage multiple priorities and adapt to changing institutional and regulatory needs.
• Must be able to work as part of a diverse team
• Support students and families from all backgrounds
• Strong working knowledge of federal and state regulations is essential.
• Ability to prioritize work and adapt in a fast pace environment
• PeopleSoft experience highly preferred.

Candidates must apply through Loyola's HR website: https://www.careers.luc.edu/postings/31876