Sales Operations Specialist, Ann Sacks
Work Mode:Hybrid
Location:Hybrid- Portland, Oregon
Opportunity
The Sales Operations Specialist (SOS) is responsible for day-to-day order administration support in partnership with an additional Sales Operations Specialist teammate for designated showrooms, regions or channels. Providing timely and accurate service to both internal and external customers. Adhering to operational and audit policy, maintaining all appropriate documentation and account records for compliance.
Specific Responsibilities
- Provide Support and Problem Resolution to Showroom
Teams.
- Act as a point of contact for designated showrooms, processing customer orders including payment collection/processing, auditing quotes and approved paperwork for accuracy prior to order creation and managing any pre-shipment order change requests.
- Responsible for accurate collection and processing of client payments, daily cash drawer and profit center reconciliation. Weekly review and reconciliation of accounts receivables, credit monitoring and balance collections, creating account clearing credits and debits.
- Maintain audit standards on all order processing and fulfillment including proper approvals, collections, document retention and storage, and document maintenance.
- Monitor open orders report, manage delivery block/stock holds and collections adhering to deposit/payment and order fulfilment policy.
- Monitor invoice dates and facilitate "completed" status of order invoices.
- Support showroom teams with order or product status, system inquiries or issues while coaching to operational standards and best practices working closely with showroom managers to support learning.
- Establish and maintain successful relationships with internal departments to drive cross-functional comprehension and allow for timely and effective service for both internal and external customers.
- Provide backup support for SOS team during time off, coverage gaps or as the business requires.
- Provide general showroom support as assigned and needed.
Additional Duties
- Assist with special projects as assigned to meet business needs. Such as creation and documentation of processes, analysis of business or system data, business process changes and testing.
Skills/Requirements
- Minimum 2 years related experience, Highschool diploma / GED or equivalent.
- Strong
communication skills, ability to clearly communicate concepts and
objectives, via phone, email, IM and in-person.
- Proactive
problem solver who can drive effective policy compliant resolution, for
clients and showroom teams.
- Ability to work effectively as a team,
independently or collaboratively across departments and organizational
levels.
- Flexible and open to different working styles.
- High attention to detail, strong organization,
and analytical skills.
- Self-motivated with a high sense of urgency and ability to prioritize tasks.
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Why Choose Kohler?
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
About Us
It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.