Reservations Supervisor at Hyatt Hotels Corporation in Miami, FL

Andaz Miami Beach

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Andaz Miami Beach is now recruiting a reservations supervisor to join the hotel’s opening team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. The property boasts 287 guestrooms including 34 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who’s who of Miami. Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion.

Position Summary

Supports the Reservations Manager with the scheduling and workflow of the Reservations team and all aspects of the reservation sales and pre-arrival process.

Position Responsibilities/ Essential Functions

Ensure proper telephone coverage by maintaining an hourly work schedule published weekly.
Monitor staff time clock punches to control overtime labor costs.
Maintain Daily Checklist and ensure all duties are performed.
Monitor Reservation Booking Report daily for accuracy of rates and proper coding.
Monitor reservation calls ensuring adherence to standards. Review agent call compliance and assign leads from the Navis system to agents for follow-up.
Oversee all guest pre-arrival communication, ensuring that all pre-arrival requests are met.
Hire, train, supervise, and evaluate the reservations sales team.
Ensure that reservation operations follow all general and safety standards of the hotel.
Perform any other related duties as required.

Qualifications

Requirements and Qualifications

· Ability to handle stress and work flexible hours as needed.

· Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

· Ability to effectively present information in one-on-one and small group situations to customers. Clients, and other employees or the organization.

· Ability to communicate verbally and in writing. Good interpersonal skills with guests and staff.

· Ability to deal with problems involving several concrete variables in standardized situations.

As an Andaz Miami Beach colleague, you will enjoy the following benefits:

· Free room nights, Discounted and Friends & Family Room Rates

· Medical, Dental, and Vision Insurance with only a 30-day waiting period!

· 401K with company match

· Free Parking

· Generous Paid Time Off

· Paid Family Bonding Time and Adoption Assistance

· Tuition Reimbursement

· Employee Stock Purchase Plan

· Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more

Andaz team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.

At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

If you are a results-oriented individual with a passion for selling a vibrant, playful hotel with one-of-a-kind gathering places offering the perfect backdrop for meetings, weddings, and special occasions, become part of Miami’s first Andaz luxury lifestyle resort - Apply now!