Representative, Technol Ops I
US-FL-Coral Gables
Job ID: 32765
Type: Full-Time
# of Openings: 1
Category: Customer Service/Support
FL - Coral Gables-UM-MS
About the Role
Entry level position intended to grow people into the organization. Shadows team members to serve as backup resource. Focuses on learning the Canon technology, culture, and work processes.
Your Impact
- Participates in all required training and development courses.
- Demonstrates learned capabilities through assignments.
- Identifies potential opportunities to improve work processes, tools and systems to streamline workflows.
- Demonstrates core customer service skills as outlined in training.
- Supports the department as needed in special projects.
- High level of manager oversight.
Customer Service
- Entry level customer service background.
- Experience in direct-to-consumer service jobs a plus.
- Furthers customer relationship appropriately.
Level I service, which consists of minor repairs, replenishment of toners, paper jam clearance and general cleaning
* First level training on all Canon devices (basic device operation, mailbox set up, authenticating via Pharos print management software (PMS), etc.)
* Level 1 support for Pharos PMS troubleshooting and escalation to Technical Operations Specialist for technical support
* Prioritizing and scheduling all FM Services (installations, device moves, service calls, device removals)
* Conducting quality control inspections on all fleet devices to ensure optimal performance
* Placing service calls and monitoring consumables inventory
* Meter read capture and remote device monitoring via Netaphor Site Audit
* Monthly and quarterly analysis and reporting
* Serves as secondary point of contact for the client's IT department and for departments requesting service or supplies ---- Driving, lifting up to 50
About You: The Skills & Expertise You Bring
HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
- Associates degree or equivalent required.
- Ability to communicate technology issues clearly to manager and team.
- Ability to respectfully listen to customer concerns, ease customer stress by assuring understanding (confirm through repeating back) what was heard) and escalation of issues .
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- To be established with Co-op organization in alignment with their course descriptions.
We are providing the anticipated hourly salary range for this role: $17.20- 23.37 hourly.
Company Overview
About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
All applicants must reside in the United States.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.
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Posting Tags
#li-rb1 #pm19 #li- onsite
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