We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance. Your primary goal will be to ensure customer satisfaction. If you are passionate about helping others and possess strong communication skills, we want to hear from you!

Responsibilities

Process orders and generate quotes
Field calls and emails direct from clients and process these orders
Process issues of varying complexity (from delivery inquiries through to error resolution)
Create and close cases in CRM or appropriate ERP solution
Respond promptly to customer inquiries via phone, email, and chat
Provide accurate information regarding products and services
Assist customers with order processing, returns, and exchanges
Handle outbound calling to follow up on customer inquiries or feedback
Maintain a positive attitude while managing challenging customer interactions
Stay updated on product knowledge and company policies

Qualifications

Previous experience in customer service or inside sales is preferred
Strong written and verbal communication skills
Professional phone and email etiquette
Ability to handle multiple tasks efficiently while maintaining attention to detail
Strong organizational skills
Ability to prioritize tasks and meet deadlines
Ability to solve issues
Ability to work with a team and independently

Benefits:

Competitive hourly rate
Opportunity for long-term growth within the company
Supportive and team-oriented environment
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Salary/Compensation: $20.00 - $28.00 per hour