We are looking for a Customer Service Representative who will be the first point of contact for our customers, ensuring they receive exceptional support and a personalized experience. The ideal candidate will have a passion, outstanding communication skills, and a problem-solving mindset.

Responsibilities:

Serve as the primary point of contact for customer inquiries via phone, email, and in-person.

Provide knowledgeable recommendations on memberships, and special events.

Resolve customer issues and complaints with professionalism, empathy, and efficiency.

Support order processing, shipping inquiries, and follow-ups.

Maintain accurate records of customer interactions in CRM systems.

Provide feedback to management regarding customer trends and insights.

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Excellent verbal and written communication skills.

Ability to manage multiple tasks and prioritize effectively.

Positive attitude, team-oriented, and proactive problem solver.

Comfortable working in both in-person and remote environments.

Experience with POS and CRM systems is a plus.

Benefits:

Competitive hourly wage

Opportunities for growth within a dynamic, passionate team.

To ensure your application is properly reviewed, please upload a PDF or Word document resume along with your submission. This allows us to view your qualifications and formatting more clearly.

We only accept applications from candidates who are currently located in the United States and are legally authorized to work.

Applicants outside of the United States will not be considered and will be automatically disqualified.

Job Types: Full-time, Part-time

Expected hours: 20 – 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance