We're looking for a strategic, customer-obsessed storyteller to join our enterprise client's Global Customer Advocacy team. As a Customer Advocacy Strategist, you'll play a key role in amplifying the voice of the customer through compelling narratives, reference programs, and strategic partnerships that support our client's global marketing and sales efforts.

This is a contract role, 40/hours per week with a 6-month contract. The ideal candidate is a strategist who has worked in a customer marketing program, either in customer stories or customer references or even a community hub.

Key Responsibilities:

• Develop and execute customer advocacy strategies that align with business goals and brand voice.
• Identify and cultivate relationships with key customers to uncover advocacy opportunities including case studies, testimonials, speaking engagements, and peer references.
• Collaborate cross-functionally with marketing, sales, product, and communications teams to integrate customer stories into campaigns and go-to-market initiatives.
• Manage and scale global advocacy programs such as customer councils, reference databases, and ambassador initiatives.
• Leverage data and insights to measure impact, optimize engagement, and inform future strategy.
• Ensure alignment with our client's brand, legal, and compliance standards across all advocacy content and activities.

Qualifications:

• 3+ years of experience working in the customer advocacy space, specifically in customer marketing and advertising.
• Proven ability to build strong customer relationships and translate experiences into compelling content.
• Strong project management skills with the ability to manage multiple initiatives across global teams.
• Excellent written and verbal communication skills.
• Experience with CRM, advocacy platforms, and content management tools is a plus.

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data.

Benefits

Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.

Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:

Email your resume in Word to:

sammy.realon@jobalert.creativecircle.com
**Please do NOT change the email subject line in any way. You must keep the JobID: : SR9-1854566 -- in the email subject line for your application to be considered.***

Sammy Realon - Senior Delivery Strategist

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.



This job was first posted by Creative Circle on 05/29/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.

Creative Circle is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.

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