The Registrar's Assistant is the point of contact for any inquiries to the University Registrar's Office. Responsible for the processing of many of the office core functions including registrations, university transcripts and enrollment/degree verifications. In addition, this position provides support to the University's Ram Registration and Financial customer service area.
Primary Responsibilities:
Operate as the first level of contact for customers who make inquiries to the University Registrar's Office internal phone line and email. This position supports the staff of the Ram Center and their registrar related phone lines and escalated cases.
Manage the University's transcript request process for official transcripts via Parchment. Review pending transcript requests daily to troubleshoot and resolve.
Process all enrollment letters and degree verifications requested by students. Research and respond to any enrollment/degree verify inquiries from the National Student Clearinghouse.
Process registration operations in Workday, including troubleshooting registration inquiries, pre-requisite overrides, and waitlist management.
Support any personal and contact updates within Workday (name, address, emergency contact, etc).
Contact for the inventory of all historic transcripts and records. Work with off-site record storage to retrieve and access records.
Coordinate diploma re-issues and prepare documents for diploma/transcript Apostille requests. Provide guidance and suggest notary service as appropriate.
Special projects and duties as assigned including, but not limited to, orientation and commencement. Order and organize office supply.
Receive, sort, and distribute USPS and inter-office mail to the office's staff.
Requirements/Qualifications:
- Bachelor's required.
- Minimum 1 year of work experience in an office setting, preferably in higher education.
- Commitment to highest quality of customer service, prioritizing inclusivity, diversity and equity in executing key responsibilities.
- Strong organizational skills, technical aptitude, and attention to detail.
- Ability to operate independently, manage multiple competing priorities, and exercise good judgment.
- Excellent written and oral communication.
- Strong working knowledge of the applications in the Microsoft Office Suite.
- Ability to exercise discretion with confidential information
Preferred:
- Experience working with a student information system.