Job#: 2078110
Job Description:
Customer Service Agent
Apex Systems is immediately hiring for a Customer Service Agent supporting the Kentucky Transportation Cabinet!
If interested in applying for this position, please email a copy of your updated resume to Melissa at [email protected]
Schedule/Hours: Monday-Friday, 7:45am-4:45pm (Candidates must be able to work 1 Saturday per month. Saturday shifts will typically be shorter shifts, about 3.5 hours - 5 hours)
Location: On-site in Louisville, KY 40202
(Please note: First 2-weeks of training will be held in Hurtsbourne, KY)
Contract Duration: The client approximates that this project may last up to 12+ months. However, there is no guarantee of employment for any length of time.
Pay Rate: $17.00/hour
Division of Driver Licensing (DDL)
- The DDL within KYTC is responsible for issuing driver’s licenses, maintaining driver records, and managing driver safety programs. It works closely with other state agencies, states, and federal government agencies. With the Department of Homeland Securitys enactment of federal rules for “Real ID” issuance and record keeping, KYTC must issue federally compliant driver licenses by October 2021.
Position Overview: Customer Service Agent
- DDL seeks exceptional individuals to join as Customer Service Agents to meet increased demand. The rollout of a new digitized license computer system across the state requires travel to issuance locations statewide. Opportunities for advancement within DDL exist. Agents will be assigned a mobile unit and travel to various locations, including manufacturing centers, libraries, prisons, and other local areas needing Driver’s License services. Personal vehicles are not required.
Responsibilities and Required Skills
- Communication Skills: Excellent verbal and written communication.
- Organizational Skills: Task-oriented, self-starter with strong organizational abilities.
- Leadership: Potential to take on a lead role.
- Travel: Ability to travel with overnight stays.
- Customer Service: Experience serving internal and external customers.
- Teamwork: Ability to work well in a team environment and assist others.
- Accountability: High level of accountability and professionalism.
- Interpersonal Skills: Ability to work with diverse clients.
- Professionalism: Supportive, diplomatic, flexible, and responsible.
- Technical Skills: Learn and utilize the KY Drivers License Information System (KDLIS)/IDEMIA issuance program, read and interpret driver’s history records.
- Knowledge: Become knowledgeable of Driver Licensing laws and policies, including Commercial Driver Licensing laws and processes.
- Advisory Role: Advise applicants on driver licensing questions and concerns.
Additional Requirements
- Education: Bachelor’s Degree or Associate’s Degree preferred; Administrative, business, research, and/or clerical experience can substitute for education on a year-for-year basis.
- Experience: At least 2 years of customer service and computer technology experience
*Please note that as a contract employee of Apex Systems, benefits include the below with employee contribution*
- Health
- Dental
- Vision
- Life Insurance; Short Term Disability
- Hospitalization Coverage
- Direct Deposit
- Weekly Pay Periods
- Training and Development Programs
- 401k
- Referral Program
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.