Power Your Greatness

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability inclusion & belonging.

General Purpose

Assists management with specific department and/or geographic territory to manage day to day activities of Rocky Mountain Power Wires Service Coordinators. Work with local district and department managers to assess employee performance and needs. Create and implement procedures, policies and processes. Will be tasked with coaching and developing new internal hire service coordinators as well as assisting with the external hiring process. Develop leadership techniques that will improve safety, performance and efficiency of each employee.

Responsibilities

• Oversee and monitor departmental operations and employee activity in support of business objectives.
• Support local Distribution and Transmission manager activities related to service coordinator roles and responsibilities.
• Promote safety in the workplace through demonstrated leadership.
• Assist in implementing strategic business objectives.
• Lead team provide guidance and direct day-to-day activities.
• Provide knowledge and adherence to the Customer Guarantee Program. Assist with Rocky Mountain Power Service Coordinator Progression Program.
• Assist with developing standardization and training materials and delivering training to Service Coordinators and other T&D personnel.
• Participate in events when the Rocky Mountain Power Emergency Coordination Center is activated. Activities to include field onsite visits with employees, monitoring, record keeping, assist with fire watch duties, and provide food and drinks to employees as needed. Communicate with EOC, DOC and local management as needed. This includes after hours and weekends.
• Coach and develop employees.
• Review and evaluate employee performance.
• Work closely with T&D local district management and personnel.

Requirements

• Bachelor's Degree; or the equivalent combination of education and experience.
• A minimum of six years of related utility industry experience.
• Experience and demonstrated management, administrative, supervisory and leadership skills.
• The ability to successfully implement change through influencing and motivating employees.
• Excellent communication and interpersonal skills. Ability to communicate expectations, coach employees, provide feedback, and work collaboratively with other departments.
• Leadership and teamwork skills to develop and promote cooperative working relationships within and among departments.
• Desire to move into a leadership position with increased responsibility.
• Ability to conduct business and work with employees while understanding that information acquired in this position is confidential and must be treated as such in all communications both internal and external.
• Travel is required.

Preferences

• 2 years supervision/management experience.
• 2 or more years as a Service Coordinator.
• 2 years' experience in customer service.
• Experience in the utility industry.
• Customer guarantee knowledge.
• Successful completion of the Service Coordinator Progression Program.
• Knowledge and understanding of Collective Bargaining Agreements.
• Knowledge of company policies, procedures and practices, as well as federal, state, and local laws and regulations.
• High proficiency with all standard and company specific computer applications. (M365, CSS/RCMS, SAP, GREATER, FastMaps, doForms, etc.).

Additional Information

Req Id: 113487
Company Code: PacifiCorp
Primary Location: Rexburg, ID
Department: Power Delivery
Schedule: Full Time
Hiring Range: $103,800 - $134,200

This position is eligible for an annual discretionary performance incentive bonus of up to 15.00% of salary.

Benefits: Health care, retirement, paid time off, tuition assistance, paid short-term and long-term disability, paid bereavement leave. For more information, please visit: https://careers.pacificorp.com/content/New-Benefits-Page/?locale=en_US

Employees must be able to perform the essential functions of the position with or without an accommodation.

PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana. While marijuana is legal in several states, including Oregon, a positive test for positions in Oregon may disqualify a candidate. The company complies with the laws of Washington and California and only obtains and considers positive tests for marijuana in safety-sensitive positions or those covered by U.S. Department of Transportation regulations.

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