Tidal Wave Auto Spa is one of the fastest growing car wash chains in the country and is a recognized leader in the industry with locations nationwide. Our wave of success began in 2004 in the small town of Thomaston, GA, which is where Tidal Wave Headquarters calls home. Tidal Wave Auto Spa is a national brand that is forecasted to grow at a rapid rate for years to come, so we are aggressively pursuing individuals with exceptional talent and leadership qualities. Our goal is to redefine the car wash industry with the latest technology, top-notch friendly service, and unwavering dedication to its employees!
Pay Range: $17.00/hr - $20.00/hr
Position Overview:
As a Quality Review Analyst, you will play a critical role in ensuring the highest standards of product quality and operational excellence across our organization. Your primary responsibility will be to conduct in-depth reviews of quality validation reports, preventative maintenance records, and other essential documents, ensuring full compliance with company standards. You will also monitor service quality through camera footage analysis and generate insightful reports to drive continuous improvement.
Key Responsibilities:
- Quality Validation: Perform comprehensive reviews of Product Quality Validation reports, Preventative Maintenance records, and other relevant documents to ensure they meet company standards and regulatory requirements.
- Performance Monitoring: Weekly, compile and organize past-due action item reports for each Consultant’s region, ensuring timely resolution and follow-up.
- Service Evaluation: Review camera footage to assess the quality of service provided by our Chemical Account Specialists and ensure that Site Leaders are fully utilizing training opportunities.
- Reporting: Document and communicate findings effectively, providing daily reports on performance metrics and operational integrity to key stakeholders.
- Special Projects: Lead and participate in special projects as assigned, contributing to broader organizational goals and initiatives.
Skills and Qualifications:
- Reliability and Responsibility: Demonstrate a strong sense of responsibility and reliability in meeting deadlines and maintaining the highest standards of quality.
- Attention to Detail: Exhibit exceptional attention to detail with the ability to critically analyze processes and identify areas for improvement.
- Communication Skills: Possess excellent verbal and written communication skills, with the ability to clearly convey complex information to various audiences.
- Adaptability: Ability to manage multiple tasks and projects simultaneously in a fast-paced environment.
- Preferred Experience: Prior experience in quality assurance, quality control, or a related field is preferred but not required. A willingness to learn and adapt is highly valued.
Requirements
- Can pass a drug test and criminal background check.
- Are legally eligible to work in the United States.
As a Tidal Wave Auto Spa Team Member, you will enjoy our Benefits Program to help secure your financial future and preserve your health and well-being, including:
- PTO is based on the company’s PTO policy.
- Eligibility for health, dental, and vision coverage subject to 30 day waiting period.
- Eligibility for 401(K), subject to plan terms.
- Eligibility for benefits such as life insurance, short- and long-term disability, hospital indemnity, critical illness, and accidental, subject to 30 day waiting period.
- Company-paid holidays.
**Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
The equal employment opportunity policy of Tidal Wave Auto Spa provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. Tidal Wave Auto Spa hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

