Job#: 2072614

Job Description:

Job Title: Prod. Support Analyst

Job Location: Columbus, OH (Hybrid)

Job Pay: $40/hr-$44/hr

Job Length: 6 Months (Contract-to-Hire)

• The Production Support Analyst is responsible for diagnosing and resolving application issues to ensure optimal performance and usability for the various system users and providing root cause analysis with recommendations for improvements.
• Work closely with other team members as well as work independently to be able to resolve issues.
• Responds to user requests and incident tickets requiring application-level intervention.
• Monitors team ticket queue and email inbox and works to resolve issues in a timely manner.
• Develop and maintain accurate technical and user documentation.
• Troubleshoot minor and major system issues in a timely manner and escalate to our Vendor when necessary. This includes system and/or data related issues.
• Collect and provide reporting applications health and usage metrics.
• Work with team members, Vendors, system/database administrators, and end users to resolve issues.
• Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies.
• Must be able to quickly work through situations to determine impacts.
• Performing operational tasks (monitor logs and job statuses to confirm successful completion)

Skills required:

• Good verbal/written communication skills with attention to detail
• Reading/Writing SQL Queries
• Splunk
• Dynatrace – monitoring both application and database servers
• Ability to navigate Windows Servers and IIS configurations
• Ability to read and navigate application and system Log files

A production support career means constantly tackling new challenges with no two days being the same. Production Support Analysts are excellent problem-solvers and get their sense of achievement from preventing an incident causing major business impact. You will learn the technology and business inside out. The nature of the job means you’re working with a diverse range of people across different departments all the time. If you have good relationships with colleagues, you’ll build a positive reputation for yourself throughout the company which can lead to job opportunities. Its unpredictable. Production support is great for those that want every day at work to be different. You must be open-minded and ready to learn on the go.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.