About this role:

Wells Fargo is seeking a Senior Business Execution Consultant as part of Workforce Optimization Product Teams supporting Contact Center Products and Transformation. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Lead the strategy and resolution of complex challenges related to Business Execution that require solid analytical skills, knowledge of Business Execution, and understanding of business, delivering longer term and large-scale solutions
• Provide vision, direction, and expertise to senior leadership for implementing innovative and significant business solutions that are large scale and cross organizational
• Lead team meetings to facilitate decision making and support implementation of recommendations and plans
• Strategically engage with all levels of professionals and managers across multiple lines of businesses
• Provide direction to a cross functional team using business expertise
• Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
• Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
• Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
• Work independently to make recommendations for support function by providing support and leadership
• Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
• Collaborate and consult with team leaders in developing project plans, policies and procedures
• Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners

Required Qualifications:

• 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Demonstrated experience with product strategic planning and oversight of a variety of contact center product solutions.
• Strong demonstrated experience with contact centers and contact center work‐ force management programs
• Demonstrated experience with agile product management fundamentals
• Experience with CCaaS platforms for contact centers
• Experience with driving and achieving significant improvement in workforce management areas including capacity planning, forecasting, scheduling, realtime management, and desktop and process analytics.
• Experience with a broad ranges of workforce management solutions including, Verint, Intradiem, and Alvaria/Aspect.
• Experience in building strong, repeatable processes with adequate controls, building and improving overall team performance and engagement.
• Ability to focus on different customers within scope of delivery campaigns and the ability to maintain a customer-focused mentality through the end-to-end delivery strategic process.

Job Expectations:

• Ability to work on-site

Locations:

• 401 S Tryon St CHARLOTTE, NC 28202-1675
• 2800 S Price Rd., Bldg. D, Chandler, AZ 85286
• 800 S Jordan Creek Pkwy West Des Moines, IA 50266
• 300 Highway 169 S, St. Louis Park, MN
• 550 S 4th St, Minneapolis, MN

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.